Customer Success Manager

Pixalate; New York (NY); Remote; USD 70,000 - 100,000; Full time

Job summary

A leading company is seeking a Customer Success Manager to manage client relationships in the digital advertising ecosystem. The ideal candidate will have experience in client-facing roles and a strong understanding of ad technology. This remote role offers competitive compensation and excellent benefits, including unlimited PTO and medical coverage.

Benefits

Medical insurance

Dental insurance

Vision insurance

Unlimited PTO

401k

Monthly internet reimbursement

Hybrid, flexible hours

Opportunity for advancement

Fun annual team events

Competitive compensation

Qualifications

• 2-3 years of experience in client-facing roles.
• Understanding of digital media ecosystem terminology.

Responsibilities

• Managing the complete lifecycle of client accounts.
• Driving positive customer success outcomes.
• Ensuring product adoption and client satisfaction.

Skills

Ad servers

Digital advertising channels

Invalid traffic (IVT)

Data-driven

Excellent communication

Education

BA/BS degree

Tools

MSFT Excel

Salesforce

JIRA

Job description

Employment Type: Full-Time

Minimum Experience: Mid Level

Pixalate is an online trust and safety platform that protects businesses, consumers, and children from deceptive, fraudulent, and non-compliant mobile, CTV apps, and websites.

Our software and data have been used to uncover multiple high-profile criminal and illegal surveillance cases, including:

• Gizmodo: An iCloud Feature Is Enabling a $65 Million Scam, New Research Says
• Adweek: A 7-Figure Ad Fraud Scheme Running on Roku Underlines Murkiness of CTV
• Washington Post: Your kids’ apps are spying on them
• Pro Publica: Porn, Piracy, Fraud: What Lurks Inside Google’s Black Box Ad Empire
• ABC7 News: The State of Children's Privacy Online
• NBC News: How many apps are tracking your children

Our team of lawyers, data scientists, engineers, economists, and researchers are globally distributed, with offices in California, New York, Washington DC, London, and Singapore.

About The Role

Pixalate is hiring a Customer Success Manager (CSM) to join our growing team. The successful candidate will leverage programmatic expertise and knowledge of the digital landscape to establish and maintain active relationships with client accounts. This role is currently remote, with potential for occasional travel to meet with clients.

Responsibilities

• Manage the complete lifecycle of client accounts, including onboarding, training, customer support, subscription renewals, upsells, and quarterly business reviews
• Present Pixalate solutions to key clients within the programmatic ecosystem, including SSPs, DSPs, ad exchanges, and publishers
• Maintain awareness of client needs and identify opportunities for expansion
• Stay informed about the competitive landscape, industry developments, and standards
• Drive positive customer outcomes such as retention, expansion, churn reduction, client advocacy, and increasing account lifetime value
• Ensure product adoption, client satisfaction, and account health

Qualifications

• Understanding of ad servers, exchanges, DSPs, SSPs, and their roles in digital advertising
• Knowledge of different digital advertising channels (display, mobile web, in-app, OTT/CTV)
• Familiarity with invalid traffic (IVT) and viewability metrics
• BA/BS degree in a related field or equivalent experience
• 2-3 years of experience in client-facing roles such as Customer Success, Technical Account Management, or Technical Sales within digital advertising tech vendors
• Proficiency in MS Excel (pivot tables, graphs), Salesforce, and familiarity with Google Drive and JIRA
• Understanding of digital media terminology and ad operations tools (campaign optimization, JavaScript, tagging, cookies, macros, platforms)
• Ability to take ownership and act on client goals in a technical environment
• Self-starter capable of thriving in a startup environment
• Ability to maintain composure under stress, especially when resolving urgent issues
• Data-driven, analytical, and process-oriented mindset
• Excellent communication and presentation skills in English; additional languages are a plus

Benefits

We focus on innovation and encourage each other to excel.

• Comprehensive benefits package including medical, dental, and vision insurance (100% premiums covered for employees, 50% for dependents)
• Unlimited PTO
• 401(k) plan
• Monthly internet reimbursement
• Flexible hybrid work hours
• Opportunities for advancement
• Annual team-building events
• Collaborative, high-performing team environment
• Highly competitive compensation