Landscape Maintenance Account Manager: Client Leader

Hazeltine; Town of Venice (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical insurance

Dental insurance

Vision insurance

FSA/HSAs

Paid time Off

Tuition Reimbursement (after one year)

Job summary

Hazeltine Nurseries is seeking a client-centric Account Manager to join our maintenance division. You will manage client relationships, lead production teams, and ensure profitability and satisfaction on high-value landscape projects.

You will oversee maintenance scheduling, prepare proposals and contracts, and coordinate with administrative and crew teams to deliver exceptional results. Leadership and horticultural knowledge are essential to succeed in a fast-paced environment.

Qualifications

• 2+ years sales experience, preferably in the landscape industry.
• Demonstrate exemplary knowledge of landscape terminology, plant materials, and installation techniques.
• Previous experience as a Client Representative, Production Coordinator, or Crew Leader preferred.
• Ability to work in a team environment, and independently, including taking direction and constructive feedback from team members, as well as providing feedback to other team members.
• Flexibility to perform duties wherever volume deems it necessary.

Responsibilities

• Maintain established sales volume by staying current with client needs, industry trends, and competitor activity; grow sales by following up on new leads and prospective clients.
• Initiate and attend all preliminary and subsequent maintenance client presentations and meetings.
• Conduct onsite visits and walkthroughs with clients to confirm their needs are being met.
• Keep clients informed of relevant issues affecting their property and involve them in related decision-making.
• Follow established sales processes, including the use of maintenance agreements and timely dissemination of information to administrative and production teams.
• Serve as the single point of contact for all communication and correspondence with current and prospective clients.
• Recommend and advise clients on additional services or property enhancements.
• Oversee and guide weekly maintenance and enhancement work to ensure results exceed client expectations and reflect well on Mariani's reputation.
• Assist Production Coordinators with job scheduling.
• Maintain accurate records and documentation, including client history, sales reports, and client contact lists.
• Initiate and approve work orders and change orders needed to communicate with the maintenance department.
• Prepare proposals, renewals, and contracts using standard templates.
• Monitor the billing process and accounts receivable.
• Coordinate with Crew Leaders to ensure client requests and information are carried out accurately.
• Communicate with the Administrative Support, Accounting, Production Coordinator, and Crew Leader teams as needed to keep projects up to date.

Skills

Sales experience

Client relationships

Leadership

Team management

Landscape knowledge

Communication

Job description

Hazeltine Nurseries is seeking a client-centric Account Manager to join our maintenance division. You will manage client relationships, lead production teams, and ensure profitability and satisfaction on high-value landscape projects.

You will oversee maintenance scheduling, prepare proposals and contracts, and coordinate with administrative and crew teams to deliver exceptional results. Leadership and horticultural knowledge are essential to succeed in a fast-paced environment.