Landscape Maintenance Account Manager

Business Resources One; Sterling (VA); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Company vehicle

Health insurance

401(k) with employer match

PTO & holidays

Flexible scheduling

Job summary

Business Resources One in Sterling, VA, seeks a Landscape Maintenance Account Manager to oversee luxury residential properties, manage maintenance contracts, and drive long-term client satisfaction. You will coordinate with designers, masons, and crews to elevate outdoor environments and ensure ongoing excellence.

The role emphasizes high-end service, site visits, and proposal development, with opportunities to upsell enhancements and color programs for elite clients across the DC metro area.

Qualifications

• Bachelor's degree or equivalent hands-on industry experience in horticulture or landscape management.
• Proven experience in landscape account management for luxury residential or high-end markets.
• Strong knowledge of plants, turf, pests, and landscape preservation best practices.
• Excellent interpersonal and communication skills for discerning clients.
• Proficiency with landscape management software, CRM platforms, and estimating tools.

Responsibilities

• Serve as the main point of contact for a portfolio of luxury residential clients and respond rapidly to inquiries.
• Manage and renew annual landscape maintenance contracts, identifying enhancement opportunities.
• Collaborate with landscape architects, masonry experts, and installation crews for seamless transitions.
• Conduct regular site visits to monitor plant health, turf, hardscaping, and aesthetics, addressing issues proactively.
• Prepare and present enhancement proposals and service estimates for existing clients.
• Coordinate scheduling and quality control with field supervisors and maintenance crews.

Skills

Interpersonal skills

Communication skills

Account management

CRM software

Education

Bachelor's degree in Horticulture

Tools

Landscape management software

CRM platforms

Estimating tools

Job description

This Landscape Maintenance Account Manager role serves as the primary liaison between the design-build team and homeowners, ensuring that high-end residential landscapes are meticulously maintained and enhanced over time. The primary objective is to drive client satisfaction, manage property care contracts, and proactively identify opportunities for outdoor living upgrades. The ideal candidate will oversee elite outdoor environments and ensure every property meets unparalleled standards of quality.

Based in Sterling, VA, this premier luxury outdoor design-build firm specializes in resort-inspired pools, masonry, and highly customized landscape architecture for properties across Northern Virginia, Maryland, and Washington, DC. Recognized for award-winning craftsmanship and concierge-level service, the company seamlessly integrates design and construction to create extraordinary outdoor havens. This is an exceptional and stable environment for professionals who take pride in delivering long-term, high-touch property care for an exclusive clientele.

Responsibilities

• Serve as the main point of contact for a portfolio of luxury residential clients, ensuring complete satisfaction and rapid response to ongoing maintenance inquiries.
• Manage and renew annual landscape maintenance contracts while actively identifying opportunities for property enhancements, seasonal color programs, and specialized care plans.
• Collaborate closely with landscape architects, masonry experts, and installation crews to ensure a seamless transition from the initial construction phase to long-term property maintenance.
• Conduct regular site visits to monitor plant health, turf conditions, hardscaping, and overall property aesthetics, addressing any issues proactively.
• Prepare, present, and close enhancement proposals and service estimates for existing clients.
• Coordinate scheduling and quality control with field supervisors and maintenance crews to guarantee all work meets rigorous luxury standards.

Requirements

• Bachelor’s degree in Horticulture, Landscape Management, Business, or a related field (or equivalent hands‑on industry experience).
• Proven experience in landscape account management, specifically tailored to the luxury residential or high-end commercial market.
• Strong botanical knowledge, including regional plant identification, pest management, turf care, and best practices in landscape preservation.
• Exceptional interpersonal and communication skills, with a proven track record of building lasting relationships with discerning clients.
• Proficiency in landscape management software, CRM platforms, and standard estimating tools.
• Valid driver’s license and the ability to conduct frequent local site visits throughout the Washington, DC metro area.

Compensation & Benefits

• Base salary starting at $90,000 commensurate with experience
• Commission structure tied to account growth and enhancement sales
• Company vehicle provided
• Health insurance
• 401(k) retirement plan with employer match
• Paid Time Off (PTO) and paid holidays
• Flexible scheduling and support for continued professional development