Landscape Maintenance Account Manager

Berghoff; Phoenix (AZ); In loco; USD 60.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k) plan with company match

Medical insurance

Dental insurance

Vision insurance

FSA/HSA

PerkSpot

Long-Term Disability and LifeInsurance

Paid time Off

Tuition Reimbursement

Descrizione del lavoro

Berghoff Design Group in Phoenix, AZ seeks an experienced Account Manager to nurture client relationships and coordinate with maintenance teams on upscale landscape projects. You will serve as a horticultural concierge, translating client desires into actionable service plans.

Ideal candidates have distinguished client service experience, CRM know-how, and bilingual English/Spanish communication, with ability to travel locally for site visits. Exceptional interpersonal skills are required.

Competenze

• Proven experience in client service or account management in luxury services.
• Strong knowledge of horticulture, landscape maintenance, or luxury outdoor spaces.
• Experience using CRM systems to track client history and preferences.

Mansioni

• Maintain primary client contact and ensure needs are met or exceeded.
• Coordinate with maintenance crews and operations to execute plans.
• Provide expert guidance on plant care and seasonal enhancements to clients.
• Resolve client concerns promptly and advocate for client priorities within the team.

Conoscenze

Client service

Account management

Communication

Bilingual English/Spanish

CRM systems

Strumenti

Aspire CRM

Descrizione del lavoro

Work With The BestWe are building the premier outdoor living company in the country by creating a “family of family companies” across the nation. Now you can build your landscaping career with the best, working in one of our many company locations nationwide. Learn from the top experts in the field and work on some of the country’s largest and most complex landscape projects. Take advantage of opportunities to share and exchange best practices across our network. The opportunities are endless.Position Summary:Berghoff Design Group is seeking to add an experienced, knowledgeable, and client-centric individual to join our Maintenance team as an Account Manager. The Account Manager or Client Representative serves as a trusted horticulture concierge and liaison between our clients and production teams. This role is centered on cultivating long-term relationships, ensuring client satisfaction, and delivering a seamless, personalized service experience. The ideal candidate is a proactive communicator with a deep appreciation for horticulture and luxury service.Key Responsibilities:Client Relationship Managemento Serve as the primary point of contact for assigned clients, ensuring their needs and expectations are consistently met or exceeded.o Conduct regular site visits to assess landscape conditions and client satisfaction.o Provide expert guidance on horticultural care, seasonal enhancements, and landscape improvements.Production Coordinationo Act as a conduit between clients and production crews, translating client goals into actionable plans.o Collaborate with maintenance supervisors, crew leaders and operations teams to ensure timely and high-quality execution of services.o Monitor service delivery and proactively address any issues or adjustments needed.Service Excellenceo Anticipate client needs and offer tailored recommendations for landscape enhancements.o Maintain detailed records of client preferences, service history, and feedback.o Facilitate client education on plant care, seasonal changes, and landscape features.Problem Solving & Advocacyo Resolve client concerns with professionalism and urgency.o Advocate internally for client priorities and ensure their voice is represented in planning and execution.Qualifications: Proven experience in client service, account management, or concierge roles—preferably in high-end landscaping, hospitality, or luxury services. Strong knowledge of horticulture, landscape maintenance, and seasonal plant care. Previous experience with CRM systems, preferably Aspire Exceptional communication and interpersonal skills. Ability to manage multiple client relationships with attention to detail and discretion. Collaborative mindset with a proactive approach to problem-solving. Valid driver’s license and ability to travel locally for site visits. Bilingual in both English and Spanish, preferredThe Perks401(k) plan with company matchMedical insuranceDental insuranceVision insuranceFSA/HSAPerkSpotLong-Term Disability and Life InsurancePaid time OffTuition Reimbursement (after one year of service)Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.This employer participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Employers can only E-Verify once you have accepted a job offer and completed the Form I-9.A part of the U.S. Immigration laws protects legally-authorized workers from discrimination based on their citizenship status and national origin. If you have the skills, experience, and legal right to work, your citizenship or immigration status shouldn’t get in the way.Mariani Enterprises, LLC is proud to be an equal opportunity employer and does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.