Landscape Maintenance Account Manager

Mariani Premier Group; Phoenix (AZ); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical insurance

Dental insurance

Vision insurance

FSA/HSA

PerkSpot

Long-Term Disability and Life Ins.

Paid time Off

Tuition Reimbursement (after one year)

Job summary

Berghoff Design Group in Phoenix seeks an experienced Landscape Maintenance Account Manager to nurture client relationships and coordinate with field teams. You’ll translate client goals into actionable maintenance plans and ensure seamless, luxury service delivery on site.

Ideal candidates bring horticultural knowledge, strong communication, and a proactive approach to problem-solving, with bilingual English/Spanish preferred and a valid driver’s license for local travel.

Qualifications

• Experience in client service or concierge roles.
• Strong knowledge of horticulture and landscape maintenance.
• Proficiency with Aspire CRM.
• Valid driver’s license and ability to travel locally.
• English and Spanish bilingual preferred.

Responsibilities

• Serve as the primary contact for assigned clients and ensure expectations are met.
• Conduct site visits, assess landscape conditions and client satisfaction.
• Coordinate with maintenance crews to translate client goals into action.
• Monitor service delivery and address issues or adjustments promptly.
• Provide horticultural guidance and education to clients.

Skills

Client relations

Horticulture knowledge

Aspire CRM

Bilingual EN/ES

Tools

Aspire CRM

Job description

Landscape Maintenance Account Manager## Landscape Maintenance Account ManagerApply: AZ, Phoenix - Berghoff: Full time: Posted Yesterday: R2523## **Work With The Best**We are building the premier outdoor living company in the country by creating a “family of family companies” across the nation. Now you can build your landscaping career with the best, working in one of our many company locations nationwide. Learn from the top experts in the field and work on some of the country’s largest and most complex landscape projects. Take advantage of opportunities to share and exchange best practices across our network. The opportunities are endless.**Position Summary:**Berghoff Design Group is seeking to add an experienced, knowledgeable, and client-centric individual to join our Maintenance team as an Account Manager. The Account Manager or Client Representative serves as a trusted horticulture concierge and liaison between our clients and production teams. This role is centered on cultivating long-term relationships, ensuring client satisfaction, and delivering a seamless, personalized service experience. The ideal candidate is a proactive communicator with a deep appreciation for horticulture and luxury service. **Key Responsibilities:****Client Relationship Management**o Serve as the primary point of contact for assigned clients, ensuring their needs and expectations are consistently met or exceeded.o Conduct regular site visits to assess landscape conditions and client satisfaction.o Provide expert guidance on horticultural care, seasonal enhancements, and landscape improvements. **Production Coordination**o Act as a conduit between clients and production crews, translating client goals into actionable plans.o Collaborate with maintenance supervisors, crew leaders and operations teams to ensure timely and high-quality execution of services.o Monitor service delivery and proactively address any issues or adjustments needed. **Service Excellence**o Anticipate client needs and offer tailored recommendations for landscape enhancements.o Maintain detailed records of client preferences, service history, and feedback.o Facilitate client education on plant care, seasonal changes, and landscape features. **Problem Solving & Advocacy**o Resolve client concerns with professionalism and urgency.o Advocate internally for client priorities and ensure their voice is represented in planning and execution. **Qualifications:**● Proven experience in client service, account management, or concierge roles—preferably in high-end landscaping, hospitality, or luxury services.● Strong knowledge of horticulture, landscape maintenance, and seasonal plant care.● Previous experience with CRM systems, preferably Aspire● Exceptional communication and interpersonal skills.● Ability to manage multiple client relationships with attention to detail and discretion.● Collaborative mindset with a proactive approach to problem-solving.● Valid driver’s license and ability to travel locally for site visits.● Bilingual in both English and Spanish, preferred **The Perks*** 401(k) plan with company match* Medical insurance* Dental insurance* Vision insurance* FSA/HSA* PerkSpot* Long-Term Disability and Life Insurance* Paid time Off* Tuition Reimbursement (after one year of service)Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.This employer participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Employers can only E-Verify once you have accepted a job offer and completed the Form I-9.A part of the U.S. Immigration laws protects legally-authorized workers from discrimination based on their citizenship status and national origin. If you have the skills, experience, and legal right to work, your citizenship or immigration status shouldn’t get in the way.*Mariani Enterprises, LLC is proud to be an equal opportunity employer and does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.*### About UsFounded by Jeff Berghoff in 1997, Berghoff Design Group (BDG) and its sister company, BDG Maintenance, has become known for classic designs that transform residential properties into beautiful garden showpieces. The Phoenix-based company employs more than 250 associates and frequently works together with top architects and contractors. Enhancing the earth’s natural beauty with design is both humbling and exhilarating as work through design, build and maintaining the gardens. The BDG team thrives on collaboration with their clients, ensuring that the landscape created both achieves and surpasses the client’s vision. Combing a passion for the natural environment with industry expertise and collaboration, Berghoff Design Group creates idyllic outdoor spaces time and again. BDG team members are truly designers, craftsman, and caretakers of distinctive gardens.