Landscape Account Manager: Grow Accounts & Elevate Service

Addison Group; Jacksonville (FL); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Company vehicle option

Account growth opportunity

Impact on client satisfaction

Job summary

Addison Group is seeking a hands-on Landscape Account Manager in Jacksonville, FL to lead client relationships, oversee field teams, and ensure top-quality landscaping services. You will drive satisfaction, retention, and revenue growth while coaching crews and coordinating with operations and branch leadership.

The role requires 3+ years in customer service or account management, an associate degree or equivalent, and strong communication skills, with a valid driver’s license and proficiency in

Qualifications

• 3+ years of experience in customer service, account management, or leadership.
• Associate’s degree in business or related field, or equivalent work experience.
• Strong client relationship management and communication skills.
• Proven ability to lead, coach, and develop teams.
• Proficiency with MS Office and CRM systems.
• Valid driver’s license.

Responsibilities

• Serve as the main point of contact for assigned client accounts.
• Conduct regular site visits to monitor service quality and client satisfaction.
• Identify opportunities for enhancement projects and develop proposals.
• Resolve client issues and address concerns proactively.
• Partner with Operations and Branch leadership to ensure service expectations are met.
• Monitor account renewals, financial performance, and profitability.
• Support hiring, training, and coaching of field crews.
• Ensure compliance with all safety regulations and branch policies.
• Maintain accurate records in CRM systems and assist with administrative reporting.

Skills

Relationship management

Communication

Team leadership

MS Office

CRM systems

Driver’s license

Education

Associate’s degree in business or related field

Tools

CRM systems

MS Office

Job description

Addison Group is seeking a hands-on Landscape Account Manager in Jacksonville, FL to lead client relationships, oversee field teams, and ensure top-quality landscaping services. You will drive satisfaction, retention, and revenue growth while coaching crews and coordinating with operations and branch leadership.

The role requires 3+ years in customer service or account management, an associate degree or equivalent, and strong communication skills, with a valid driver’s license and proficiency in