Lake Compounce - Food & Beverage Manager

Herschend Family Entertainment Corporation; Bristol (CT); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation

Management Incentive Plan

Health and wellness package

401k Savings and Investment plan

Generous vacation and sick time

Job summary

Lake Compounce is seeking a Food & Beverage Manager to oversee all F&B operations, including outlets and catering, ensuring top-tier guest experiences and strict adherence to safety standards. The role requires leadership of a large team, budget control, and active collaboration with health authorities.

The ideal candidate has 3–5 years in catering or restaurant settings with 3+ years of supervisory experience, English fluency, and a flexible schedule including evenings, weekends, and holidays.

Qualifications

• High School diploma or equivalent is required.
• Bachelor’s degree in Hospitality, Business Management, or related discipline preferred; equivalent work experience will also be considered.
• 3–5 years of catering, food service, or restaurant experience.
• 3+ years of supervisory experience in food service or related setting.
• Food Handler Safety Certification (ServSafe or similar) or willingness to obtain within 90 days.
• Ability to read, write, and speak fluent English; bilingual skills are a plus.

Responsibilities

• Manage all aspects of F&B operations for outlets and catering.
• Lead, mentor, and coach F&B hosts and staff to deliver exceptional guest experiences.
• Control budgets and maximize revenue while managing costs.
• Ensure compliance with safety, sanitation, and regulatory standards.
• Schedule staff, supervise performance, and handle disciplinary actions as needed.
• Collaborate with health departments to maintain compliance with health codes.

Skills

Team leadership

Food service experience

Budget management

Customer service

Flexibility

Education

High School diploma or equivalent

Bachelor’s degree in Hospitality/Business Management

Tools

POS technology

Microsoft Excel

Word

PowerPoint

Job description

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide.While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating . Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality—the intersection of heart and hospitality.As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.The Food and Beverage (F&B) Manager manages all aspects of operations for a variety of F&B outlets and catering activities in compliance with all applicable standards for food preparation, service and safety while ensuring guest satisfaction. This year-round, full-time position requires open schedule availability during peak season, including evenings, weekends and holidays. The ideal candidate will be a team player and an independent contributor to the overall success of the park.We are currently looking for a:Lake Compounce - Food & Beverage ManagerRoles & Responsibilities:Roles & Responsibilities:Pay Range: $65,000-$70,000Supervisory Duties:· Manage all aspects of the F&B team and any other assigned departments· Lead by example, attitude, and as a representation of Lake Compounce’s core values· Act as an approachable mentor and coach to all assigned hosts· Manage and control all financial aspects of assigned departments while maximizing revenue and cost savings opportunities; maintain constant vigilance over departmental spending and budgets· Act as a strategic visionary to implement measures that will favorably impact process, people, and/or profit· Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests.· Become knowledgeable of performing the essential duties of all assigned F&B positions and backfill these positions when needed· Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline.· Ensure that all required meal and other breaks are being given in accordance with CT law· Assist with team scheduling and timekeeping activitiesDepartmental Duties:· Continuously evaluate current F&B operations; recommend and implement process improvements that will reduce costs, improve food quality and guest wait times, and improve employee satisfaction.· Develop and implement programs to increase sales and profits.· Ensure intense focus on food quality, customer service, standards, sanitation and safety, maintaining restaurant and food stand environments for inspection readiness at all times.· Greet customers, assists with questions, and manages accurate transactions to provide an engaging customer experience· Address employee and guest complaints and resolve these problems in accordance with all company policies and applicable laws/regulations.· Oversee all aspects of kitchen and/or stand management including cost of sales, inventory control, purchasing, receiving and pricing.· Prepare necessary reports, develop and reconcile budgets, analyze productivity, equipment and supply costs, etc.· Effectively manage waste/spoilage.· Develop and implement programs to increase sales and profits.· Manage catering program, support special events and other group sales initiatives.· Maintain facilities in compliance with local, state and federal codes and regulations, including OSHA, EPA and other pertinent and applicable regulatory bodies.· Partner with County Health Department to ensure compliance with State and County Health codes.· Escalate any safety, quality, or operations concerns to the proper channels of F&B or Park leadership· All other duties as assigned by leadershipEducation and Experience:· High School diploma or equivalent· Bachelor’s degree in Hospitality, Business Management, or related discipline preferred; Equivalent work experience will also be considered· 3-5 years of previous work experience in a catering, food service, or restaurant role· 3+ years of previous supervisory experience· Previous amusement park, theme park, or waterpark experience highly desired· Must become Food Handler Safety Certified (ServSafe or similar) or become so within 90 days of hire, when required by state and local guidelines.Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.Requirements:· Must be at least 18 years of age to comply with CT Child Labor Laws· Ability to work flexible schedule, including evenings, weekends, and holidays· Ability to frequently work hours that extend beyond 9 AM to 5 PM during the operating season· Must possess a valid driver’s license and a good driving record· Ability to lead and motivate a large group of employees· Must be able to roll-up sleeves and assist with all F&B-related positions to ensure continuous and successful operation· Must possess safety-oriented mindset and understand the importance of complying with all state, and local food preparation and serving regulations· Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner· Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.· Ability to think creatively while maintaining accordance with business constraints.· Must possess strong written and verbal communication skills· Must possess strong attention to detail and problem-solving abilities· Must be proficient in Microsoft Excel, Word, and Power Point.· Practical knowledge of Point of Sale (POS) technology and PCI compliance is preferred· Ability to handle private and confidential information with highest discretionPhysical Requirements:· Ability to stand, walk, and remain on feet for majority of the workday· Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders· Ability to remain sedentary for extended periods of time, while using a computer· Ability to withstand heat and humidity from the food preparation equipment· Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or moreWorking Conditions:· This role will be based in both an office setting as well as other indoor and outdoor park locations· Subject to frequent interruptions and requests that may require reprioritization of activities· Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions· Subject to high noise levels, flashing lights, and heavily populated environmentsTeam member benefits:Why Lake Compounce?We truly believe that where you work matters and, as a theme park company, we like to think we know a thing or two about what makes people happy.Perks and Benefits:Competitive compensationManagement Incentive PlanComprehensive health and wellness package401k Savings and Investment planGenerous vacation and sick timeDo not miss the chance to spark your career now!