Lake Compounce - Seasonal Security Agent ($18/hour)

0911 Festival Fun Parks, LLC; Bristol (CT); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Free park admission

Flexible schedule

Cross-training across departments

Employee events

Job summary

Lake Compounce is seeking a Seasonal Security Agent in Connecticut to enforce park rules, monitor assets, and maintain guest safety. The role requires a Connecticut Guard Card, a high school diploma or GED, and the ability to work flexible hours including evenings, weekends, and holidays.

Candidates should demonstrate strong customer service and calm handling of emergencies. Responsibilities include bag checks, incident reporting, crowd control, and coordination with leadership.

Qualifications

• Connecticut Guard Card is required.
• High School diploma, GED, or equivalent work experience will also be considered.
• Ability to work a flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Enforce all Park rules and regulations.
• Monitor Park assets to ensure guest and employee safety.
• Conduct bag checks to prevent prohibited items.
• Maintain compliance with policies to create a safe environment.
• Manage crowd control during emergencies.
• Answer phone calls and provide helpful information to staff and the public.
• Assist in safety prevention efforts including responding to safety calls and alarms.
• Operate CCTV and other monitoring systems.

Skills

English

Security experience

Customer service

Communication skills

Education

Connecticut Guard Card

High School Diploma or GED

Job description

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

Lake Compounce - Seasonal Security Agent ($18/hour)

Roles & Responsibilities

• Enforce all Park rules and regulations
• Monitor Park assets with intent to ensure the safety of all our guests and employees
• Maintain constant vigilance while the park is operating to identify any potential issues or safety concerns communicate any potential issues to other departments and/or leadership in a timely manner
• Conduct bag checks to prevent prohibited items from entering the park
• Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests
• Monitor guest safety and communicate conflicts to supervisors on duty
• Take control of emergency and intense situations while remaining calm
• Professionally manage crowd control during emergency situations
• Continuously monitor guest behaviors and attempt to curtail any potential situations before they escalated further
• Exercise clear and concise communications with all park departments
• Answer phone calls, providing pleasant and helpful phone contact for staff and the public.
• Assist in safety prevention efforts, including responding to all safety calls, fire alarms, and emergencies.
• Utilized electronic card access, closed circuit television, and other audio/visual monitoring systems, monitors and supervises the response to all reports or irregular conditions, including the unauthorized entry of persons or vehicles to protected buildings and areas, breaches of perimeter security or any other suspicious activities occurring on the property.
• All other duties as assigned by leadership

Education and Experience

Connecticut Guard Card is required. High School diploma, GED, or equivalent work experience will also be considered 1+ year of previous security or related experience highly desired.

Language

Ability to read, write, and speak fluent English Spanish or other bilingual language skills are a plus.

Requirements

• Must be at least 18 years of age to comply with Connecticut Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from your scheduled shift
• Must possess a valid drivers license and a good driving record
• Ability to safely and efficiently operate motorized vehicles and equipment
• Ability to comprehend and carry out verbal and written instructions
• Ability to apply knowledge of security methods, procedures, interviewing, listening, and note-taking techniques for specific situations
• Ability to deal fairly, objectively, and courteously with the public without regard to race, ethnicity, religion, or political beliefs
• Ability to analyze people and/or situations quickly and calmly and take appropriate actions in a quick and effective manner
• Ability to operate a variety of electronic equipment, such as cameras, radios, personal computers, or other communication devices
• Ability to professionally and calmly deal with stressful and/or tense situations
• Ability to collaborate with other team members, external first responders, and emergency personnel during emergency situations
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to maintain certifications as required by assignment

Physical Requirements

• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to walk, stand, or run on uphill, downhill, or uneven surfaces.
• Ability to remain sedentary for extended periods of time, while using a computer/camera equipment
• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more
• Must have good visual acuity, night vision, and peripheral vision
• Ability to see details of objects that are more than a few feet away

Working Conditions

• This role will be based in both an office setting as well as frequent exposure to all other indoor and outdoor park environments
• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
• Subject to dark environments, particularly during midnight shift
• Subject to constant repetitive motion, high noise levels, flashing lights, and heavily populated environments
• Subject to frequent interruptions and requests that may require reprioritization of activities

Team member benefits: Working at Lake Compounce is about making people happy! Its about being independent and having fun, making new friends and earning extra money while doing so. As a Lake Compounce employee, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!

Perks & Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Lake Compounce and all Palace Entertainment parks on your days off
• Invitations to exclusive company-sponsored employee events throughout the season

We're not just in the attractions business; we're in the people business—and that starts with our own. Our 20,000+ hosts across North America are the heartbeat of our diverse and growing company. In keeping with our company values, we nurture a balance between work and family, strive to promote 70% from within and support each host's efforts to develop a fulfilling and rewarding career.