Laboratory Support Services Lead - Operations & Quality

Eurofins; Centennial (CO); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Life and disability insurance

401(k) with company match

Paid vacation and holidays

Job summary

Eurofins Scientific is seeking a Manager, Laboratory Support Services to lead non-analytical lab support functions, including specimen logistics, data entry, and send outs, coordinating closely with lab operations, customer service, account management, and IT/LIMS teams.

The role ensures reliable support workflows, regulatory readiness, and continuous improvement while coaching staff and maintaining quality and safety standards across Eurofins DPT testing operations.

Qualifications

• High school diploma.
• Five years of experience supporting a high-complexity laboratory environment (e.g., Microbiology, Infectious Disease, Immunogenetics).
• Three or more years of personnel management experience.
• Five or more years of laboratory support experience.
• Experience working safely with potentially infectious human blood and body fluids using appropriate PPE.
• Demonstrated project management skills.
• Strong written, verbal, and interpersonal communication skills.
• Ability to work independently, adapt to change, and manage multiple priorities.
• Strong organizational skills and attention to detail.
• Ability to solve problems and elevate issues appropriately.
• Proficiency in PC-based software programs and LIMS systems.
• Must follow Eurofins DPT Safety and Exposure procedures, including proper PPE use.
• This laboratory maintains hazardous materials; employees must follow all safety policies.
• Refer to SDS sheets for information on specific chemical hazards.

Responsibilities

• Provide leadership, direction, and coaching to support supervisors and staff.
• Hold regular one-on-one meetings focused on performance, accountability, and development.
• Maintain appropriate staffing levels and ensure personnel are properly trained.
• Support hiring decisions, onboarding, corrective action, and performance improvement when needed.
• Foster a positive, collaborative, customer-focused team culture.
• Oversee workflow for specimen logistics, data entry, send outs and client services interactions to ensure efficient and timely processing.
• Ensure all team members follow established SOPs, methods, and quality requirements.
• Partner with laboratory management to maintain reliable support processes and smooth handoffs to the lab.
• Assist with departmental budgets and vendor contract activities, as appropriate.
• Serve as the first point of contact for customer inquiries, ensuring professional and responsive communication.
• Maintain strong working relationships with clients, account managers, and internal teams.
• Act as liaison between support services and laboratory operations to ensure clear communication and timely issue resolution.
• Lead and participate in projects that improve workflow efficiency, quality, and scalability.
• Use project management practices to track progress and successfully implement improvements.
• Build cross-functional relationships to support operational stability and problem resolution.
• Work with IT to support LabVantage (LIMS) functionality and workflow improvements.
• Identify opportunities to automate or streamline support processes.
• Assist with system upgrades and data-related process improvements.

Job description

Eurofins Scientific is seeking a Manager, Laboratory Support Services to lead non-analytical lab support functions, including specimen logistics, data entry, and send outs, coordinating closely with lab operations, customer service, account management, and IT/LIMS teams.

The role ensures reliable support workflows, regulatory readiness, and continuous improvement while coaching staff and maintaining quality and safety standards across Eurofins DPT testing operations.