Laboratory Support Services Manager

Eurofins; Centennial (CO); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Life and disability insurance

401(k) with company match

Paid vacation and holidays

Job summary

Eurofins Scientific is seeking a Manager, Laboratory Support Services to lead non-analytical lab support functions, including specimen logistics, data entry, and send outs, coordinating closely with lab operations, customer service, account management, and IT/LIMS teams.

The role ensures reliable support workflows, regulatory readiness, and continuous improvement while coaching staff and maintaining quality and safety standards across Eurofins DPT testing operations.

Qualifications

• High school diploma.
• Five years of experience supporting a high-complexity laboratory environment (e.g., Microbiology, Infectious Disease, Immunogenetics).
• Three or more years of personnel management experience.
• Five or more years of laboratory support experience.
• Experience working safely with potentially infectious human blood and body fluids using appropriate PPE.
• Demonstrated project management skills.
• Strong written, verbal, and interpersonal communication skills.
• Ability to work independently, adapt to change, and manage multiple priorities.
• Strong organizational skills and attention to detail.
• Ability to solve problems and elevate issues appropriately.
• Proficiency in PC-based software programs and LIMS systems.
• Must follow Eurofins DPT Safety and Exposure procedures, including proper PPE use.
• This laboratory maintains hazardous materials; employees must follow all safety policies.
• Refer to SDS sheets for information on specific chemical hazards.

Responsibilities

• Provide leadership, direction, and coaching to support supervisors and staff.
• Hold regular one-on-one meetings focused on performance, accountability, and development.
• Maintain appropriate staffing levels and ensure personnel are properly trained.
• Support hiring decisions, onboarding, corrective action, and performance improvement when needed.
• Foster a positive, collaborative, customer-focused team culture.
• Oversee workflow for specimen logistics, data entry, send outs and client services interactions to ensure efficient and timely processing.
• Ensure all team members follow established SOPs, methods, and quality requirements.
• Partner with laboratory management to maintain reliable support processes and smooth handoffs to the lab.
• Assist with departmental budgets and vendor contract activities, as appropriate.
• Serve as the first point of contact for customer inquiries, ensuring professional and responsive communication.
• Maintain strong working relationships with clients, account managers, and internal teams.
• Act as liaison between support services and laboratory operations to ensure clear communication and timely issue resolution.
• Lead and participate in projects that improve workflow efficiency, quality, and scalability.
• Use project management practices to track progress and successfully implement improvements.
• Build cross-functional relationships to support operational stability and problem resolution.
• Work with IT to support LabVantage (LIMS) functionality and workflow improvements.
• Identify opportunities to automate or streamline support processes.
• Assist with system upgrades and data-related process improvements.

Job description

• Compensation: USD 70,000 - USD 85,000 - yearly

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. The Group also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

Job Description

Position Overview

The Manager, Laboratory Support Services is responsible for providing leadership and operational oversight for all non-analytical laboratory support functions, including specimen logistics, data entry, send outs and operational coordination with laboratory staff. This role serves as the primary point of integration between laboratory operations, customer service, account management, and IT/LIMS resources to ensure high-quality, efficiency, and customer-focused support for all Eurofins DPT testing. The Manager ensures that support workflows operate reliably, quality standards are consistently met, departmental metrics are monitored and acted upon, and the team is properly staffed, trained, and developed. This position plays a key role in maintaining regulatory readiness, supporting continuous improvement initiatives, and modeling Eurofins’ values, service expectations, and quality culture.

Key Responsibilities

Leadership & People Management

• Provide leadership, direction, and coaching to support supervisors and staff.
• Hold regular one-on-one meetings focused on performance, accountability, and development.
• Maintain appropriate staffing levels and ensure personnel are properly trained.
• Support hiring decisions, onboarding, corrective action, and performance improvement when needed.
• Foster a positive, collaborative, customer-focused team culture.

Operational Oversight

• Oversee workflow for specimen logistics, data entry, send outs and client services interactions to ensure efficient and timely processing.
• Ensure all team members follow established SOPs, methods, and quality requirements.
• Partner with laboratory management to maintain reliable support processes and smooth handoffs to the lab.
• Assist with departmental budgets and vendor contract activities, as appropriate.

Client & Stakeholder Engagement

• Serve as the first point of contact for customer inquiries, ensuring professional and responsive communication.
• Maintain strong working relationships with clients, account managers, and internal teams.
• Act as liaison between support services and laboratory operations to ensure clear communication and timely issue resolution.
• Lead and participate in projects that improve workflow efficiency, quality, and scalability.
• Use project management practices to track progress and successfully implement improvements.
• Build cross-functional relationships to support operational stability and problem resolution.
• Work with IT to support LabVantage (LIMS) functionality and workflow improvements.
• Identify opportunities to automate or streamline support processes.
• Assist with system upgrades and data-related process improvements.

Regulatory, Quality Assurance & Quality Control

• Collect, analyze, and present departmental metrics for Quality Indicator Meetings.
• Review personnel monitoring results, communicate findings to staff, and ensure timely retraining or corrective steps when needed.
• Maintain dashboards and performance indicators to support operational planning and quality improvement.
• Conduct timely and thorough investigations of customer concerns (CCs), nonconformances, and quality events.
• Perform root cause analysis and work with leadership to develop and implement CAPAs.
• Ensure investigation documentation is complete, accurate, and compliant with internal and external requirements.
• Serve as the primary contact for internal audits, external audits, regulatory inspections, and client audits.
• Coordinate pre-audit preparation, documentation collection, and staff readiness activities.
• Support implementation and closure of audit findings and maintain ongoing compliance with Eurofins and regulatory standards.

Qualifications

• High school diploma.
• Five years of experience supporting a high-complexity laboratory environment (e.g., Microbiology, Infectious Disease, Immunogenetics).

Preferred Work Experience

• Three or more years of personnel management experience.
• Five or more years of laboratory support experience.
• Experience working safely with potentially infectious human blood and body fluids using appropriate PPE.
• Demonstrated project management skills.
• Strong written, verbal, and interpersonal communication skills.
• Ability to work independently, adapt to change, and manage multiple priorities.
• Strong organizational skills and attention to detail.
• Ability to solve problems and elevate issues appropriately.
• Proficiency in PC-based software programs and LIMS systems.
• Must follow Eurofins DPT Safety and Exposure procedures, including proper PPE use.
• This laboratory maintains hazardous materials; employees must follow all safety policies.
• Refer to SDS sheets for information on specific chemical hazards.

Additional Information

Compensation:

What we offer:

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

Eurofins USA Clinical Diagnostics is a Disabled and Veteran Equal Employment Opportunity employer.