Laboratory Support Services Lead

Labcorp; Dublin (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Paid Time Off

Job summary

Labcorp is seeking a Support Services Supervisor to lead and coach a multi-department team in Dublin, OH. The role focuses on maintaining engagement, ensuring efficient operations, and driving continuous improvement across workflows.

You will oversee staffing, analyze data with Excel and dashboards, and uphold QA standards and SOPs while supporting cross-department collaboration. A strong emphasis on accuracy and problem-solving is essential.

Qualifications

• Minimum: High school diploma or GED.
• 3+ years in a laboratory, healthcare, manufacturing or warehouse environment.

Responsibilities

• Lead, develop and coach team members across multiple sub-departments.
• Maintain visible floor presence to ensure consistency, engagement and performance.
• Oversee operations across multiple workflows, ensuring alignment and efficiency.
• Prioritize and balance competing demands across areas to meet turnaround time and quality goals.
• Manage staffing, workflow and coverage based on volume and operational needs.
• Apply technical knowledge to troubleshoot issues and support decision-making.
• Ensure high attention to detail and accuracy across all processes.
• Monitor productivity, quality metrics and trends; address gaps proactively.
• Analyze operational data using Excel, dashboards or reporting tools to identify trends and drive decisions.
• Drive process improvements and implement sustainable workflow enhancements that improve efficiency.
• Ensure compliance with QA standards, safety and SOPs.
• Collaborate across departments to improve end-to-end processes and service.

Skills

Leadership

Coaching

Team management

Analytical thinking

Microsoft Office

Education

Associate’s degree in Medical Technology

Tools

Excel

Dashboards

Reporting tools

Job description

Labcorp is seeking a Support Services Supervisor to lead and coach a multi-department team in Dublin, OH. The role focuses on maintaining engagement, ensuring efficient operations, and driving continuous improvement across workflows.

You will oversee staffing, analyze data with Excel and dashboards, and uphold QA standards and SOPs while supporting cross-department collaboration. A strong emphasis on accuracy and problem-solving is essential.