Laboratory Practice Representative Trainee-Pathology

University of Maryland Faculty Physicians; Baltimore (MD); On-site; USD 32,000 - 52,000; Full time

Job summary

University of Maryland Faculty Physicians in an ambulatory laboratory setting performs front desk duties, phlebotomy, and demographic/insurance registration. The role includes scheduling patients and verifying insurance information, with responsibilities for specimen collection and quality checks of samples.

The position requires certification in phlebotomy and patient registration, with prior medical office experience considered a plus.

Qualifications

• Must be certified in patient registration and phlebotomy.
• Experience in a medical office is a plus.
• Strong customer service and data entry skills required.

Responsibilities

• Perform front desk and phlebotomy duties in an ambulatory laboratory setting.
• Register patients, verify insurance information, and schedule appointments.
• Collect phlebotomy specimens and perform quality checks on samples.
• Manage cash collections and post transactions using the billing module.
• Adhere to patient privacy and departmental policies; maintain good patient relations.
• Verify requisitions against specimen labels to ensure accuracy.

Skills

Phlebotomy

Customer service

Data entry

PC proficiency

Patient registration

Revenue cycle knowledge

Education

High school diploma or GED

Phlebotomy certification program

Tools

GE Front Desk Module

Billing system

Job description

Performs various front desk and phlebotomy duties in an ambulatory laboratory setting including such functions as complete demographic and insurance registration, scheduling patients and/or verifying insurance information, phlebotomy specimen collection and quality checks of samples. Must be fully certified in patient registration and phlebotomy; and other duties as assigned.

Essential Functions

• Demonstrates knowledge of FPI and its practices, including payer contracts, policies and best practices.
• Exhibits entry level of skill in managing provider schedules and scheduling appointments accurately and effectively, including communicating patient responsibilities (obtaining a referral, bringing a co-pay, presenting identification and an insurance card at check in) and other events as part of the practice pre-visit activities.
• Demonstrates the ability and understanding of FPI policy for cash collection and patient encounter, including collecting co-payments, outstanding balances and posting accurately and efficiently in GE Front Desk Credit Card Module.
• Demonstrates a working knowledge of the revenue cycle as it relates to patient encounters and obtaining/verifying patient demographic and insurance information in order to receive payment for services rendered.
• Observes and applies relevant FPI and departmental policies and procedures. Observes and promotes positive guest relations. Demonstrates courtesy and open communications with patients and referral sources.
• Confirms all written orders on the requisition match specimen label.

EDUCATION And/or EXPERIENCE

• High school diploma or general education degree (GED) preferred.
• Completion of an accredited program in Phlebotomy
• Previous medical office experience is a plus
• General understanding and application of basic accounting principles
• PC proficiency
• Strong customer service skills
• Accurate data entry skills
• Current knowledge of payer requirements for referrals and pre-authorization
• Knowledge of computerized billing system

Total Rewards

The referenced base salary range represents the low and high end of University of Maryland’s Faculty Physician’s Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. University of Maryland Faculty Physician’s Inc. offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://www.umfpi.org/jobs/summary-employee-benefits