Laboratory Outreach Coordinator [AQ-19357]

Aquent; Newark (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

subsidized health, vision, and dental

paid sick leave

retirement plans with a match

free online training through AquentGym

free online training through AquentGym

Job summary

Aquent partners with a leading healthcare organization to deliver critical laboratory services. This role acts as the essential link between external healthcare partners and internal laboratory operations, directly influencing client satisfaction and operational efficiency.

You will manage assigned client accounts, deliver outreach training, oversee courier operations, and support marketing initiatives. You will prepare executive summaries, track feedback, and coordinate provision of test

Qualifications

• Bachelor’s degree in a work-related discipline from an accredited college or university.
• 2–5 years of experience in client-facing roles with customers, healthcare providers, or patients.
• Proficient in Microsoft Office and quick to learn new software systems.
• Excellent written and verbal communication; able to present to executive stakeholders.
• Strong organizational and critical-thinking skills; capable of independent task prioritization.

Responsibilities

• Serve as primary contact for assigned client accounts and coordinate issue resolution across internal teams.
• Deliver ongoing outreach training on specimen collection, ordering workflows, and compliance standards.
• Oversee customer courier operations, track requests, resolve routing issues, and audit invoices.
• Assist with marketing initiatives and track leads; conduct semi-annual customer satisfaction surveys.
• Prepare and present operational summaries, client feedback reports, and escalation updates to executive leadership.
• Coordinate fulfillment of client supply requests and distribution of test requisitions and results.

Skills

Client-facing

Communication

Presentations

Prioritization

Education

Bachelor's degree in a work-related field

Tools

MS Office Suite

Job description

Aquent is thrilled to partner with a leading healthcare organization, a mission-driven environment at the forefront of delivering critical laboratory services. This organization impacts countless lives through precision and dedication, offering an unparalleled opportunity to contribute directly to seamless healthcare delivery and strategic growth, making a significant difference in patient care and operational excellence.

Are you a highly motivated and client-focused individual ready to make a tangible difference? We are seeking a pivotal team member to act as the essential link between external healthcare partners and internal laboratory operations. In this dynamic position, you will directly influence client satisfaction and operational efficiency, ensuring that vital laboratory outreach services run smoothly. Your work will be instrumental in optimizing workflows, fostering strong client relationships, and supporting key growth initiatives, profoundly impacting the provision of essential medical services.

Key Responsibilities

• Serve as the primary point of contact for assigned client accounts, proactively managing their needs and coordinating timely issue resolution across various internal teams.
• Deliver continuous outreach customer training and education on specimen collection requirements, ordering workflows, and adherence to laboratory compliance standards.
• Oversee and expertly manage customer courier operations, including tracking service requests, resolving route or pickup concerns, and auditing vendor invoices for accurate cost allocation.
• Contribute to strategic business growth by assisting with marketing initiatives, diligently tracking campaign leads, and executing semi-annual customer satisfaction surveys.
• Prepare and present clear, professional operational summaries, comprehensive client feedback reports, and critical escalation updates to executive leadership.
• Coordinate the efficient fulfillment of client supply requests and ensure the secure, timely distribution of printed test requisitions and essential test results.

Must-Have Qualifications

• Bachelor’s degree in a work-related discipline from an accredited college or university.
• 2 to 5 years of experience in client-facing roles, engaging with customers, healthcare providers, or patients.
• Demonstrated intermediate proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and a strong aptitude for quickly learning new software systems.
• Exceptional written and verbal communication skills, coupled with the ability to maintain composure and deliver impactful presentations to executive-level stakeholders.
• Proven organizational and critical-thinking skills, enabling independent prioritization of evolving tasks in a fast-paced environment.

Nice-to-Have Qualifications

• Direct experience in customer relationship management (CRM), account management, or client-facing service coordination within a healthcare or laboratory setting.
• A background in supporting marketing campaigns, outreach engagement initiatives, or business expansion plans.

About Aquent Talent

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

• subsidized health, vision, and dental plans
• paid sick leave
• retirement plans with a match
• free online training through Aquent Gymnasium

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment— one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

Other Requirements

Schedule: 7:30 AM to 4:00 PM