Laboratory Operations Manager-Sign On Bonus

Clinical Pathology Laboratories; Scottsdale (AZ); On-site; USD 110,000 - 170,000; Full time

Job summary

Sonic Healthcare USA in Scottsdale is seeking a Laboratory Operations Manager to lead our Scottsdale laboratory, drive financial performance, uphold regulatory compliance, and cultivate high-performing teams in a fast-paced healthcare environment.

You will partner with physician leadership, regional operations, and corporate partners to translate strategic objectives into measurable results while fostering collaboration, accountability, and continuous improvement across the lab workflow.

Qualifications

• Proven leadership in laboratory operations and team development.
• Ability to translate strategic objectives into measurable results.
• Experience driving financial performance and budgets in a healthcare setting.
• Familiarity with regulatory compliance frameworks (CAP, CLIA, HIPAA, OSHA, EPA).

Responsibilities

• Oversees daily operations of the Scottsdale laboratory ensuring efficiency and quality.
• Leads, mentors and develops high-performing teams with effective recruitment, onboarding and coaching.
• Fosters a collaborative culture with HR to address employee relations and policy execution.
• Develops sustainable staffing models aligned with volumes and objectives.
• Maintains regulatory readiness and implements quality improvement initiatives.
• Partners with physician leadership and regional operations to drive growth and performance.

Skills

People leadership

Strategic mindset

Operational excellence

Financial acumen

Job description

Job Functions, Duties, Responsibilities and Position Qualifications:

We're not just a workplace - we're a Great Place to Work certified employer!

Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!

Lead with Purpose. Drive Operational Excellence. Make an Impact on Patient Care.

You are a proven leader with strong people skills, a strategic mindset, and a passion for operational excellence. You understand that successful laboratory operations require more than technical expertise-they require the ability to inspire teams, build accountability, manage financial performance, and deliver exceptional patient care.

At Sonic Healthcare USA, you'll have the opportunity to lead a dynamic laboratory operation, collaborate with experienced physician and operational leadership, and make a meaningful impact within our growing Dermatopathology Division.

As the Laboratory Operations Manager , you will provide strategic and operational leadership for our Scottsdale laboratory, driving financial performance, operational efficiency, regulatory compliance, employee engagement, and organizational growth. Working closely with physician leadership, regional operations, and corporate partners, you will translate strategic objectives into measurable results while fostering a culture of collaboration, accountability, and continuous improvement.

This is an exciting opportunity for a results-driven leader who thrives in a fast-paced healthcare environment and is passionate about developing high-performing teams and advancing laboratory operations.

Supervisory Responsibilities

• Operational Leadership: Oversees daily operations of the Scottsdale laboratory, ensuring operational efficiency, service excellence, quality standards, and alignment with organizational objectives.
• People Leadership and Development: Leads, mentors, and develops high-performing teams through effective recruitment, onboarding, training, coaching, succession planning, and performance management.
• Culture and Accountability: Fosters a positive, collaborative, and accountable workplace culture through transparent communication, consistent performance expectations, employee engagement, and professional development. Partners with Human Resources to address employee relations matters and ensure fair and consistent application of organizational policies.
• Workforce Planning: Develops and maintains sustainable staffing models aligned with laboratory volumes, productivity standards, service expectations, and financial objectives.
• Communication and Engagement: Facilitates regular employee, supervisor, and physician meetings to promote transparency, collaboration, and organizational alignment. Ensures timely completion of required employee training and competency assessments.
• Policies and Procedures: Develops, implements, and maintains operational policies and standard operating procedures to support consistency, regulatory compliance, efficiency, and continuous improvement.

Duties and Responsibilities

• Strategic Planning: Partners with senior management, regional operations, and physician leadership to develop and execute strategic business plans aligned with divisional priorities and long-term organizational goals.
• Financial Management: Drives financial and operational performance against established targets, including Net Revenue, Cost of Service, and EBITDA. Oversees departmental budgets, expense management, labor utilization, and cost-containment initiatives while identifying opportunities to improve financial performance.
• Revenue Cycle Oversight: Collaborates with Billing and Revenue Cycle Management teams to monitor key financial indicators, including accounts receivable (AR), days sales outstanding (DSO), bad debt, and reimbursement trends.
• Operational Performance: Establishes, monitors, and improves key performance indicators, including turnaround time (TAT), laboratory productivity, staffing efficiency, quality metrics, and client service performance. Implements data-driven strategies to improve operational outcomes.
• Quality and Regulatory Compliance: Ensures laboratory operations meet applicable regulatory, accreditation, and safety requirements, including CAP, CLIA, HIPAA, OSHA, and EPA standards. Supports inspection readiness, quality assurance initiatives, corrective action plans, and continuous quality improvement.
• Client Relations and Business Growth: Partners with Sales, physician leadership, and regional operations to strengthen client relationships, support business development, improve client retention, and identify growth opportunities. Participates in Triad and At-Risk client calls as appropriate.
• Cross-Functional Collaboration: Works collaboratively with corporate departments, including Human Resources, Billing, Information Technolo