Laboratory Operations Manager-Sign On Bonus

Sonic Healthcare USA; United States; On-site; USD 120,000 - 170,000; Full time

Job summary

Sonic Healthcare USA is seeking a Laboratory Operations Manager to provide strategic and operational leadership for the Scottsdale laboratory. You will drive financial performance, improve efficiency, ensure regulatory compliance, and lead high-performing teams with physician and regional partners.

This role emphasizes accountability, change management, and continuous improvement within a fast-paced healthcare environment, with a focus on growing laboratory operations and delivering exceptional

Qualifications

• Bachelor’s degree in Healthcare Administration, Business Administration, Laboratory Science, or a related field.
• Minimum of three (3) years of progressive experience in laboratory operations or healthcare operations.
• Minimum of three (3) years of direct supervisory/management experience.
• Demonstrated experience with financial management, budgeting, labor optimization, and performance metrics.
• Proven ability to lead cross-functional teams and drive improvements.
• Experience implementing process improvements and managing organizational change.

Responsibilities

• Strategic planning with senior management and physician leadership.
• Oversee financial and operational performance against targets.
• Monitor revenue cycle indicators and collections.
• Improve operational performance and KPI trends.
• Ensure regulatory compliance (CAP, CLIA, HIPAA, OSHA, EPA).
• Develop client relations and support business growth.
• Collaborate with cross-functional departments to solve challenges.
• Manage resources, equipment, and procurement.
• Prepare and analyze performance reports for decision-making.
• Lead change initiatives and continuous improvement.

Skills

Leadership

Financial management

Strategic thinking

Communication

Problem-solving

Change management

Education

Bachelor's degree in Healthcare Administration or related field

Master’s degree in Healthcare Administration or MBA (preferred)

Tools

Laboratory Information Systems (LIS)

Job description

Job Functions, Duties, Responsibilities and Position Qualifications:

We’re not just a workplace - we’re a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members! Lead with Purpose. Drive Operational Excellence. Make an Impact on Patient Care. You are a proven leader with strong people skills, a strategic mindset, and a passion for operational excellence. You understand that successful laboratory operations require more than technical expertise—they require the ability to inspire teams, build accountability, manage financial performance, and deliver exceptional patient care. At Sonic Healthcare USA, you’ll have the opportunity to lead a dynamic laboratory operation, collaborate with experienced physician and operational leadership, and make a meaningful impact within our growing Dermatopathology Division. As the Laboratory Operations Manager, you will provide strategic and operational leadership for our Scottsdale laboratory, driving financial performance, operational efficiency, regulatory compliance, employee engagement, and organizational growth. Working closely with physician leadership, regional operations, and corporate partners, you will translate strategic objectives into measurable results while fostering a culture of collaboration, accountability, and continuous improvement. This is an exciting opportunity for a results-driven leader who thrives in a fast-paced healthcare environment and is passionate about developing high-performing teams and advancing laboratory operations.

Supervisory Responsibilities

• Operational Leadership: Oversees daily operations of the Scottsdale laboratory, ensuring operational efficiency, service excellence, quality standards, and alignment with organizational objectives.
• People Leadership and Development: Leads, mentors, and develops high-performing teams through effective recruitment, onboarding, training, coaching, succession planning, and performance management.
• Culture and Accountability: Fosters a positive, collaborative, and accountable workplace culture through transparent communication, consistent performance expectations, employee engagement, and professional development. Partners with Human Resources to address employee relations matters and ensure fair and consistent application of organizational policies.
• Workforce Planning: Develops and maintains sustainable staffing models aligned with laboratory volumes, productivity standards, service expectations, and financial objectives.
• Communication and Engagement: Facilitates regular employee, supervisor, and physician meetings to promote transparency, collaboration, and organizational alignment. Ensures timely completion of required employee training and competency assessments.
• Policies and Procedures: Develops, implements, and maintains operational policies and standard operating procedures to support consistency, regulatory compliance, efficiency, and continuous improvement.

Duties and Responsibilities

• Strategic Planning: Partners with senior management, regional operations, and physician leadership to develop and execute strategic business plans aligned with divisional priorities and long-term organizational goals.
• Financial Management: Drives financial and operational performance against established targets, including Net Revenue, Cost of Service, and EBITDA. Oversees departmental budgets, expense management, labor utilization, and cost-containment initiatives while identifying opportunities to improve financial performance.
• Revenue Cycle Oversight: Collaborates with Billing and Revenue Cycle Management teams to monitor key financial indicators, including accounts receivable (AR), days sales outstanding (DSO), bad debt, and reimbursement trends.
• Operational Performance: Establishes, monitors, and improves key performance indicators, including turnaround time (TAT), laboratory productivity, staffing efficiency, quality metrics, and client service performance. Implements data-driven strategies to improve operational outcomes.
• Quality and Regulatory Compliance: Ensures laboratory operations meet applicable regulatory, accreditation, and safety requirements, including CAP, CLIA, HIPAA, OSHA, and EPA standards. Supports inspection readiness, quality assurance initiatives, corrective action plans, and continuous quality improvement.
• Client Relations and Business Growth: Partners with Sales, physician leadership, and regional operations to strengthen client relationships, support business development, improve client retention, and identify growth opportunities. Participates in Triad and At-Risk client calls as appropriate.
• Cross-Functional Collaboration: Works collaboratively with corporate departments, including Human Resources, Billing, Information Technology, Sales, Compliance, and Procurement, to resolve operational challenges and support integrated business objectives.
• Resource and Equipment Management: Oversees laboratory procurement, inventory management, equipment maintenance, and vendor relationships while ensuring compliance with centralized purchasing protocols and financial guidelines.
• Performance Reporting: Prepares, analyzes, and submits accurate and timely operational, financial, and quality reports. Uses performance data to identify trends, evaluate opportunities, and support informed decision-making.
• Change Management and Innovation: Leads operational improvement initiatives, workflow optimization, technology implementation, new test launches, facility upgrades, and laboratory expansion efforts. Guides employees through organizational changes while maintaining operational stability and service quality.
• Continuous Improvement: Identifies and implements process improvements that enhance efficiency, reduce waste, optimize resources, and support sustainable laboratory growth.

Required Qualifications

• Bachelor’s degree in Healthcare Administration, Business Administration, Laboratory Science, or a related field.
• Minimum of three (3) years of progressive experience in laboratory operations, healthcare operations, laboratory administration, or a related healthcare management environment.
• Minimum of three (3) years of direct supervisory or management experience, including responsibility for employee development, performance management, and operational outcomes.
• Demonstrated experience with financial management, budgeting, labor optimization, and operational performance metrics.
• Proven ability to lead cross-functional teams, manage competing priorities, and drive measurable operational improvements.
• Experience implementing process improvements, managing organizational change, and fostering a culture of accountability and continuous improvement.

Preferred Qualifications

• Master’s degree in Healthcare Administration (MHA), Business Administration (MBA), or a related field.
• HT or HTL certification through the American Society for Clinical Pathology (ASCP).
• Previous management experience within a high-volume histology, dermatopathology, anatomic pathology, or clinical laboratory environment.
• Experience with laboratory accreditation, regulatory inspections, and quality management systems.
• Experience managing laboratory profit and loss (P&L) performance and operational growth initiatives.

Licensure and Certifications

• HT or HTL certification through ASCP preferred.

Knowledge, Skills, and Abilities

• Laboratory Operations: Strong understanding of laboratory workflows, operational management, quality assurance, productivity standards, and service delivery expectations.
• Regulatory Compliance: Working knowledge of applicable CAP, CLIA, HIPAA, OSHA, EPA, and other relevant healthcare regulations and accreditation requirements.
• Financial Acumen: Demonstrated understanding of P&L management, budgeting, expense analysis, labor utilization, revenue cycle performance, and cost optimization.
• Leadership and Employee Development: Strong knowledge of human resource management practices, including recruitment, employee engagement, coaching, performance management, conflict resolution, and succession planning.
• Strategic Thinking: Ability to translate organizational goals into actionable operational strategies and measurable performance outcomes.
• Communication and Collaboration: Excellent interpersonal, written, and verbal communication skills, with the ability to build effective relationships across all organizational levels, including employees, physicians, executive leadership, and external partners.
• Problem-Solving and Decision-Making: Strong analytical and critical-thinking skills with the ability to evaluate complex operational challenges, identify root causes, and implement sustainable solutions.
• Technology and Systems: Proficiency with laboratory information systems (LIS), financial reporting tools, productivity dashboards, Microsoft Office applications, and other healthcare operational technologies.
• Change Management: Demonstrated ability to lead teams through operational transitions, process improvements, and organizational change while maintaining employee engagement and service continuity.
• Client Service: Commitment to delivering exceptional service, maintaining strong client relationships, and supporting the organization’s mission of providing high-quality patient care.

You are made of leadership material. You have proven people skills, an eye for the big picture, and the drive to succeed. You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.

Scheduled Weekly Hours: 40 Work Shift: 1st Shift (United States of America) Job Category: Laboratory Operations Company: Laboratory Medicine Consultants LTD Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

About Sonic Healthcare USA

Sonic Healthcare USA is a subsidiary of Sonic Healthcare Limited, one of the world's largest medical diagnostic companies, providing laboratory services to medical practitioners, hospitals and community health services, with operations in eight countries, on three continents and providing care to over 100 million patients each year. Sonic Healthcare USA is a leading provider of state-of-the-art laboratory services and pathology practices throughout the USA with eight operating divisions and nearly eight thousand US-based employees, 330 Pathologists and serving over 30 million patients per year. Sonic Healthcare USA operates under a federated business model that emphasizes medical leadership and community-based testing services to provide outstanding quality and service to the doctors and patients that they serve. For more information, visit the Sonic Healthcare website at www.sonichealthcareusa.com.