Laboratory Operations Lead — Phlebotomy & QA

Aurora Health Care; Oshkosh (WI); On-site; USD 70,000 - 90,000; Full time

Job summary

Aurora Health Care is seeking an experienced leader to oversee daily operations of the laboratory department, guiding staff and ensuring non-clinical lab activities meet quality and regulatory standards.

The role emphasizes budget analysis, performance improvement, staff training, and fostering a learning environment to support physicians and patients with safe, efficient lab services.

Qualifications

• Demonstrated leadership skills including project management, decision making, delegation, team building, customer service, and conflict resolution.
• Ability to grow leaders through coaching, guidance, and development planning.
• Advanced knowledge of regulatory compliance, accrediting and licensing agency requirements.
• Current knowledge of medical and technical advancements to plan for future growth and development.

Responsibilities

• Assumes responsibility for the day-to-day operations of the department including providing work direction, expertise, and guidance to the staff.
• Oversees the non-clinical laboratory operations, which may include phlebotomy, specimen management and/or waived laboratory testing.
• Monitors budget compliance. Analyzes laboratory fiscal needs, and departmental performance and takes action to address variances.
• Collaborates and implements performance improvement processes to optimize teammate engagement, and physician and patient satisfaction.
• Ensures quality, regulatory, accreditation, compliance and competency standards are met.
• Coordinates orientation, training, and competency testing of staff and/or students.
• Maintains competency, as needed, in areas of responsibility. Serves as the primary resource for staff.
• Promotes an environment of learning.
• Complies with the quality plan by implementing and monitoring quality indicators.
• Documents and implements corrective action as appropriate.
• Selects, coaches, and develops team. Sets clear expectations to inspire and motivate the team.
• Manages performance by recognizing achievement, providing feedback, and administering progressive discipline when necessary.
• Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations.
• Responsible for understanding and adhering to the organization’s Code of Ethical Conduct and for ensuring that people actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business.

Skills

Leadership

Project management

Decision making

Delegation

Team building

Customer service

Conflict resolution

Communication

Regulatory compliance

Laboratory information systems

Education

High School diploma or equivalent

Tools

Laboratory Information Systems

Job description

Aurora Health Care is seeking an experienced leader to oversee daily operations of the laboratory department, guiding staff and ensuring non-clinical lab activities meet quality and regulatory standards.

The role emphasizes budget analysis, performance improvement, staff training, and fostering a learning environment to support physicians and patients with safe, efficient lab services.