Laboratory Client Support Specialist

Catholic Health; Buffalo (NY); On-site; USD 25,000 - 33,000; Part time

Job summary

Catholic Health's Sisters of Charity Hospital in Buffalo, NY seeks a part-time Laboratory Customer Service Liaison to support the Laboratory Services department. You will serve as the primary contact between clinicians, patients, and the LIS/HIS system, ensuring accurate communication and timely service.

Responsibilities include handling inquiries, coordinating order entry, and delivering high-quality customer service in a fast-paced environment.

Qualifications

• High School diploma or GED required.
• Associates degree preferred.
• Two years in laboratory setting preferred or customer service field preferred.

Responsibilities

• Act as the liaison between the Laboratory Department and customers.
• Provide high-quality customer service.
• Assist with data entry and use of LIS/HIS systems.
• Handle multiple complex issues under pressure with professionalism.

Skills

Communication

Medical terminology

Telephone etiquette

Customer service

LIS/HIS knowledge

Education

High school diploma or GED

Associates degree preferred

Tools

MS Word

MS Excel

Job description

Catholic Health's Sisters of Charity Hospital in Buffalo, NY seeks a part-time Laboratory Customer Service Liaison to support the Laboratory Services department. You will serve as the primary contact between clinicians, patients, and the LIS/HIS system, ensuring accurate communication and timely service.

Responsibilities include handling inquiries, coordinating order entry, and delivering high-quality customer service in a fast-paced environment.