Laboratory Client Support Associate

Catholic Health; Buffalo (NY); On-site; USD 25,000 - 33,000; Part time

Job summary

Catholic Health's Sisters of Charity Hospital in Buffalo, NY seeks a part-time Laboratory Customer Service Liaison to support the Laboratory Services department. You will serve as the primary contact between clinicians, patients, and the LIS/HIS system, ensuring accurate communication and timely service.

Responsibilities include handling inquiries, coordinating order entry, and delivering high-quality customer service in a fast-paced environment.

Qualifications

• High School diploma or GED required.
• Associates degree preferred.
• Two years in laboratory setting preferred or customer service field preferred.

Responsibilities

• Act as the liaison between the Laboratory Department and customers.
• Provide high-quality customer service.
• Assist with data entry and use of LIS/HIS systems.
• Handle multiple complex issues under pressure with professionalism.

Skills

Communication

Medical terminology

Telephone etiquette

Customer service

LIS/HIS knowledge

Education

High school diploma or GED

Associates degree preferred

Tools

MS Word

MS Excel

Job description

Shift

Shift 2

FTE

0.800000

Facility

Sisters of Charity Hospital

Shift

Shift 2

Status

Part Time w/Benefits

FTE

0.800000

Bargaining Unit

ACE Associates

Exempt from Overtime

Exempt: No

Work Schedule

Days and Evenings with Weekend and Holiday Rotation

Hours

12:00(Noon)- 6:00pm

Summary

Primary responsibilities are to act as the liaison between the Laboratory Department and any customer having a relationship with the Catholic Health Department of Laboratory Services and providing high quality customer service.

Education

• High School diploma or GED
• Associates degree preferred

Experience

• Two (2) years in laboratory setting preferred or customer service field preferred

Knowledge, Skill and Ability

• Possess excellent communication skills - written, oral, and interpersonal
• Clear understanding of medical terminology
• Working knowledge of LIS/HIS and PC-based such as MS Word and Excel preferred
• Customer service skills as demonstrated in current or previous job experience, documented training/in-services
• Ability to handle multiple complex issues under pressure without demonstrating any sign of frustration or disorganization
• Have the initiative and ability to demonstrate ultimate concern for the customers, anticipating their needs and going beyond their expected levels of service
• Demonstrated telephone etiquette techniques

Working Conditions

Environment

• Normal heat, light space, and safe working environment; typical of most office jobs