Patient Services Specialist: Care & Lab Liaison

Memorial Physician Practices; Marquette (MI); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Comprehensive Benefits

PTO & Insurance

Education assistance

Retirement plan

Well-being programs

Career development

Job summary

UP Health System - Marquette is seeking a Patient Service Representative to deliver exemplary customer service while supporting laboratory operations.

You will liaise with laboratory staff, handle scheduling and billing inquiries, and use hospital computer systems to process data and respond to client questions. This role emphasizes accuracy, communication, and a patient‑centric approach.

We offer comprehensive benefits, growth opportunities, and a supportive team dedicated to quality care.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Strong critical thinking, decisive judgment, and ability to work with minimal supervision.
• 1 year laboratory experience and 1 year customer service experience preferred.

Responsibilities

• Provide excellent customer service at all times.
• Coordinate with laboratory personnel to resolve client samples issues.
• Disseminate test information and answer inquiries to clients.
• Perform clerical and customer service tasks using hospital systems.
• Assist with client billing and communicate price changes.
• Support performance improvement initiatives related to customer service and data collection.

Skills

Customer service

Communication

Problem solving

Clerical tasks

Education

High School Diploma or GED

Associates degree preferred

Tools

Laboratory computer systems

Electronic equipment

Job description

UP Health System - Marquette is seeking a Patient Service Representative to deliver exemplary customer service while supporting laboratory operations.

You will liaise with laboratory staff, handle scheduling and billing inquiries, and use hospital computer systems to process data and respond to client questions. This role emphasizes accuracy, communication, and a patient‑centric approach.

We offer comprehensive benefits, growth opportunities, and a supportive team dedicated to quality care.