Laboratory Client Services & Operations Associate

Labtech Diagnostics, LLC; San Antonio (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Labtech Diagnostics, LLC in San Antonio, TX seeks a Customer Client Services & Admin Support Specialist to serve as the primary contact for clients, patients, and staff. You will assist with specimen processing, data entry in LIS, and ensure accurate communication and documentation per lab standards.

This role emphasizes service excellence, HIPAA familiarity, and cross‑department teamwork, with duties spanning orders, shipping, audits, and process improvements.

Qualifications

• Bachelor's degree preferred; Associate's degree required.
• Quality customer service skills, both verbal and written.
• Experience with LIS and HIPAA familiarity is preferred.

Responsibilities

• Serve as first point of contact for clients, providers, and internal teams.
• Respond to inquiries about test orders, specimen requirements, and results.
• Enter and update data in LIS and verify accuracy of patient/order information.
• Coordinate with lab staff to ensure smooth workflow and timely turnaround.
• Assist with inventory tracking, shipping paperwork, and QA activities.

Skills

Professional communication

Time management

Team collaboration

Problem solving

Education

Associate's Degree

Bachelor's degree (preferred)

Tools

LIS (Laboratory Information System)

Job description

Labtech Diagnostics, LLC in San Antonio, TX seeks a Customer Client Services & Admin Support Specialist to serve as the primary contact for clients, patients, and staff. You will assist with specimen processing, data entry in LIS, and ensure accurate communication and documentation per lab standards.

This role emphasizes service excellence, HIPAA familiarity, and cross‑department teamwork, with duties spanning orders, shipping, audits, and process improvements.