Laboratory Client Services & Logistics Specialist

Texas Research Institute Austin, Inc.; Austin, Northern (TX, KY); Hybrid; USD 34,000 - 41,000; Full time

Job summary

TRI Environmental, Inc. in Austin, TX is seeking a Customer Service Specialist to coordinate laboratory testing workflows and provide administrative support in the laboratory after scope is established.

The role includes regular client outreach via calls and emails, maintaining project records, and ensuring accurate documentation in ERP/LIMS systems. The position offers growth with expanding client accounts and duties within the lab workflow.

Qualifications

• 4 years of relevant experience preferred, or equivalent combination of experience in inside sales, project coordination, and administrative support.
• Comfortable making outbound client calls; outreach to inactive accounts is a regular part of the job.
• Organized, detail-oriented, and able to manage workload and schedules independently.
• Strong written and verbal communication; respect for people at all levels.

Responsibilities

• Maintain complete, accurate project records and organize project and sample information after authorization.
• Confirm receipt of approved work orders and set projects up for laboratory execution.
• Track active work as it moves through the laboratory.
• Give clients factual status updates on testing and laboratory processing stages, following established procedures.
• Make regular outbound calls and emails to active, past, and dormant client accounts.
• Reactivate idle relationships, follow up on open quotes and proposals, and ask about upcoming testing needs.
• Pass new opportunities to laboratory or management staff for scoping and authorization.
• Track internal tasks, testing status, and handoffs that keep daily laboratory work moving.
• Awareness of the priorities and sequence of active jobs.
• Document scheduling or workflow problems that could affect testing or reporting.
• Prepare, organize, and verify project and laboratory documentation.
• Enter, review, and reconcile data in the ERP and LIMS systems.
• Keep the records that support QA/QC, accreditation compliance, and traceability of client deliverables.
• Help prepare, organize, and release laboratory reports.
• Check that reported results match laboratory records and project documentation.
• Join a rotating Saturday shift (once every 4–6 weeks, 2–4 hours) to review and distribute results.
• Perform other duties as assigned.

Skills

Inside sales

Project coordination

Administrative support

Communication

Tools

ERP systems

LIMS

Job description

TRI Environmental, Inc. in Austin, TX is seeking a Customer Service Specialist to coordinate laboratory testing workflows and provide administrative support in the laboratory after scope is established.

The role includes regular client outreach via calls and emails, maintaining project records, and ensuring accurate documentation in ERP/LIMS systems. The position offers growth with expanding client accounts and duties within the lab workflow.