Laboratory Client Service Representative

Unified Women’s Healthcare; Baltimore, Northern (MD, KY); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health Coverage

Paid Time Off

Financial & Retirement Planning

Income Protection

Wellbeing Support

Professional Development

Job summary

Unified Women’s Healthcare is seeking a Laboratory Client Services Representative (Lab CSR) in Baltimore, MD. The role focuses on resolving client concerns, assisting in laboratory clerical operations, and ensuring high-quality service to our Care Center partners and patients.

The position emphasizes problem-solving, empathy, and clear communication. Hours are Monday–Friday, 7:30 am–4:00 pm with a hybrid model (onsite 3 days/week and rotating Fridays).

Qualifications

• High school diploma or equivalent.
• Medical/lab experience is preferred and coursework in the sciences.
• Knowledge of specimen handling and collection requirements, general laboratory workflow and basic medical terminology.

Responsibilities

• Handle Care Center inquiries by telephone and portal, ensuring client satisfaction.
• Triage concerns based on laboratory protocol.
• Report laboratory results to Clients using established protocols and maintain records.
• Provide information on collection requirements for laboratory testing.
• Operate information systems for data entry, billing, and client interaction.
• Create and distribute reports from AthenaNet and VitalDx for QA tracking.
• Manage onboarding for new Care Centers.
• Contact Clients to resolve routine issues related to patient specimens and reporting.
• Support laboratory administration and pathologists with clerical tasks.
• Adhere to company policies and procedures.
• Handle inbound client calls and outbound information gathering.
• Provide reception desk coverage as needed.

Skills

Communication skills

Empathy

Problem-solving

Investigative skills

Education

High school diploma or equivalent

Medical/lab coursework preferred

Job description

Overview

The Laboratory Client Services Representative (Lab CSR) will work as a liaison to receive and assist in resolution of concerns of our Clients. Problem-solving and strong investigative skills are required to resolve Client concerns. The Lab CSR will also support internal laboratory clerical operations. A successful candidate must be Client focused, demonstrate strong communication skills, and genuinely empathetic to concerns of our Care Center partners and patients.

Hours: Monday - Friday 7:30 am - 4:00 pm (Hybrid: Onsite 3 days per week rotating Fridays)

Responsibilities

• Be responsible for handling Care Center inquiries by telephone and by ticket created in the portal regarding status of reports, concerns of service failures and other duties to provide Client satisfaction.
• Triage concerns appropriately based upon laboratory protocol.
• Report laboratory results to Clients using established protocols, document reporting or call history, and maintain appropriate records.
• Provide information to Care Center Clients regarding collection requirements of laboratory testing.
• Assignments may include operating information systems for data entry and retrieval of data, billing and Client interaction to obtain information and provide excellent Client services.
• Create and distribute reports from AthenaNet and VitalDx for Quality Assurance tracking.
• Manage on onboarding process for new Care Centers.
• Contact Clients to resolve routine issues related to patient specimens and result reporting.
• Support laboratory administration and pathologists with clerical or administrative tasks as requested
• Understands, support, complies with company policies, procedures
• Other duties as assigned
• Handling inbound Client calls
• Calling Outbound to gather missing information
• Reception Desk Coverage as needed.

Qualifications

• High school diploma or equivalent
• Medical/lab experience is preferred as well as coursework in the sciences
• Knowledge of specimen handling and collection requirements, general laboratory workflow and basic medical terminology

We’re here for you—both personally and professionally.

Our benefits are designed to support you and your family at every stage of life. From health and wellness to financial security and career growth, we offer a comprehensive package to help you thrive.

Here’s a look at what we offer:

• Health Coverage

Medical, dental, and vision plans, fertility benefits, and supplemental insurance options.

• Paid Time Off

Vacation, personal days, and paid holidays to help you recharge.

• Financial & Retirement Planning

401(k) with employer contribution, plus Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs).

• Income Protection

Short- and long-term disability, paid parental leave, basic life insurance, and optional additional coverage.

• Wellbeing Support

Employee Assistance Program, commuter benefits, pet insurance, and identity theft protection.

• Professional Development

Opportunities and resources to support your career growth.

Compensation Minimum

USD $20.50/Hr.

Compensation Maximum

USD $25.50/Hr.