LaBelle Lights Associate

LaBelle Winery; Derry (NH); On-site; USD 19,000 - 28,000; Part time

Job summary

LaBelle Winery is seeking a friendly, motivated team member for evening and weekend shifts at our outdoor Lights walk event. The role emphasizes guest interaction, safety, and excellent service in a dynamic environment.

Responsibilities include greeting guests, answering questions, guiding guests on the course, operating the Toast POS, and enforcing site policies. Must be able to work in cold/varied weather and lift up to 50lbs.

Qualifications

• Customer-focused hospitality service.
• Able to work during evenings, weekends and holidays.
• Maintain composure in busy environments.
• Clear written and spoken communication.

Responsibilities

• Greet guests with a smile.
• Respond to guest questions.
• Maintain a high level of customer service.
• Learn and adapt to Toast POS system.
• Make recommendations for guests.
• Assist and direct guests during their walk.
• Observe and report safety hazards.
• Maintain visibility on the Lights walk and course.
• Identify misconduct and report to Manager on Duty.
• Enforce LaBelle policies and safety guidelines.
• Communicate using radios with staff.
• Assist with placement/removal of cones and signage.
• Clean and restock Lights spaces.
• Serve hot and cold beverages.
• Assist in snow removal and ice management.
• Provide directions to assigned parking lots.
• Follow guidelines and SOPs.
• Other tasks as assigned.

Skills

Guest greeting

Customer service

Communication

Time management

Self-motivation

Team collaboration

Job description

Successful candidate will be hardworking, motivated, self-starter with a great personality and ability to manage time well, even if working independently, but also work as part of a collaborative team.

• Greet Guests with a smile
• Respond to guest questions
• Maintain a high level of customer service
• Learn and adapt to all necessary operations with Toast POS system
• Make recommendations for guests
• Assist and direct guests during their walk
• Observe and report any issues along the guided light path
• Maintain a visible presence on the Lights walk, and various stationary positions throughout the course.
• Identify and report all safety hazards to Manager on Duty
• Identify and report any misconduct to Manager on Duty
• Engaging guests to enforce LaBelle policies, regulations, and guidelines to ensure safety
• Properly using radios to communicate with counterparts, supervisors, and managers
• Assisting in the placement and removal of cones and signage throughout the property
• Cleaning and restocking of all LaBelle Lights spaces.
• Serve hot and cold beverages
• Assist in snow removal, ice and snow management on property
• Provide drivers entering the property clear and concise directions to assigned parking lots
• Use traffic markers to help direct drivers into parking spots
• Understanding and complying with LaBelle guidelines, departmental SOPs, and General Orders
• Other tasks assigned

Qualifications:

• Embody our Core Values at all times
• Must maintain composure at all times
• Strong communication and organizational skills
• Strong interpersonal skills
• Self Motivated
• Must take direction and follow

Physical Requirements:

• Ability to walk/stand for long periods; for an entire shift
• Ability to lift up 50lbs occasionally
• Ability to work in a food/wine environment
• Ability to climb stairs
• Bending at waist, sitting, kneeling, climbing, walking, crouching as job may require
• Ability to work in extreme temperatures

Schedule

evenings, weekends, holiday attention.

Rate of Pay

$17.00 hourly, part time.

*Disclaimer* This is an outdoor event during Winter time. Staff will be expected to be at work on time no matter the weather conditions. Unless the event is cancelled by Owner or Manager on Duty, we will be open for normal business hours. Reliable transportation is a must, and we live in New England so prepare for the elements. Appropriate outdoor apparel should be brought each day for outdoor and indoor weather conditions.
We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally protected status. We encourage and welcome all applicants to apply.