Lab Technician II: Electronics & Complaint Handling

Boston Scientific; Arden Hills (MN); On-site; USD 43,000 - 74,000; Full time

Job summary

Boston Scientific in Minnesota is seeking a detail-focused specialist to ensure Cardiac Rhythm Management returned-product complaints are processed, reported, and trended timely. This onsite role supports compliance with quality procedures and demands precise data entry and documentation.

Under supervision, you will verify complaints, perform initial investigations, maintain GCMS records, and ensure product traceability while collaborating with R&D and Manufacturing to complete investigations

Qualifications

• AA in Electronics or related field is required.
• 1+ year of related experience.
• Proficient in Microsoft Word, Excel, and Outlook.

Responsibilities

• Maintain compliance with quality requirements and document training.
• Receive and verify returned product complaints; perform initial investigation and root-cause testing; enter data into GCMS.
• Ensure product traceability for all products received and analyzed.
• Collaborate with cross-functional groups (R&D, Manufacturing) to obtain information for investigations.
• Follow up with CMC to confirm coded information and obtain additional details.
• Prepare and route complaints for approval after analysis and investigation documentation.
• Assist in maintaining and updating returned-product test procedures.
• Identify opportunities to improve complaint-handling processes and procedures.
• Maintain lab cleanliness and comply with corporate procedures and standards.

Skills

Microsoft Word

Microsoft Excel

Outlook

Attention to detail

Technical writing

Education

Associate degree in Electronics

Tools

GCMS Trackwise

Job description

Boston Scientific in Minnesota is seeking a detail-focused specialist to ensure Cardiac Rhythm Management returned-product complaints are processed, reported, and trended timely. This onsite role supports compliance with quality procedures and demands precise data entry and documentation.

Under supervision, you will verify complaints, perform initial investigations, maintain GCMS records, and ensure product traceability while collaborating with R&D and Manufacturing to complete investigations