Lab Technician II - 1st shift

Boston Scientific; Arden Hills (MN); On-site; USD 43,000 - 74,000; Full time

Job summary

Boston Scientific in Minnesota is seeking a detail-focused specialist to ensure Cardiac Rhythm Management returned-product complaints are processed, reported, and trended timely. This onsite role supports compliance with quality procedures and demands precise data entry and documentation.

Under supervision, you will verify complaints, perform initial investigations, maintain GCMS records, and ensure product traceability while collaborating with R&D and Manufacturing to complete investigations

Qualifications

• AA in Electronics or related field is required.
• 1+ year of related experience.
• Proficient in Microsoft Word, Excel, and Outlook.

Responsibilities

• Maintain compliance with quality requirements and document training.
• Receive and verify returned product complaints; perform initial investigation and root-cause testing; enter data into GCMS.
• Ensure product traceability for all products received and analyzed.
• Collaborate with cross-functional groups (R&D, Manufacturing) to obtain information for investigations.
• Follow up with CMC to confirm coded information and obtain additional details.
• Prepare and route complaints for approval after analysis and investigation documentation.
• Assist in maintaining and updating returned-product test procedures.
• Identify opportunities to improve complaint-handling processes and procedures.
• Maintain lab cleanliness and comply with corporate procedures and standards.

Skills

Microsoft Word

Microsoft Excel

Outlook

Attention to detail

Technical writing

Education

Associate degree in Electronics

Tools

GCMS Trackwise

Job description

Additional Location(s): N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

About the role:

The primary purpose of this position is to ensure Cardiac Rhythm Management returned-product complaints are processed, reported, and trended timely and accurately. Working under close to moderate supervision, you will receive general instructions on routine work and detailed instructions on new assignments.

At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing – whatever your ambitions.

Work Mode

At Boston Scientific, we value collaboration and synergy. This role follows an onsite work model, requiring employees to be in our local office 5 days per week.

Relocation

Relocation assistance is not available for this position at this time.

VISA

Boston Scientific will not offer sponsorship or take over sponsorship of an employment VISA for this position at this time.

Your responsibilities will include:

• Maintain compliance with applicable quality requirements, including completing required training and documenting training as needed.
• Receive and verify returned product complaints; perform initial investigation and root-cause testing; and enter complete, accurate information into the Global Complaint Management System (GCMS) complaint database.
• Ensure product traceability for all products received and analyzed.
• Partner with cross-functional groups (e.g., R&D and Manufacturing) to obtain information needed to complete investigations.
• Follow up with Complaint Management Center (CMC) to confirm reported coding is accurate and to obtain additional information when needed.
• Prepare and route complaints for approval after confirming all required analysis and investigation documentation is complete.
• Assist in maintaining and updating returned-product test procedures.
• Identify opportunities and recommend improvements to complaint-handling processes and procedures.
• Maintain lab cleanliness and operate in compliance with corporate procedures and standards.

Required qualifications:

• Associate degree (AA) in Electronics (or equivalent related experience).
• 1+ year of related experience.
• Proficient in Microsoft Word, Excel, and Outlook.
• Strong attention to detail.
• Solid technical writing skills.

Preferred qualifications:

• Experience working in a regulated quality environment (e.g., complaint handling, investigations, and documentation).
• Experience using a complaint management system (e.g., GCMS Trackwise).
• Understanding of basic electrical principles.
• Proficiency using electrical test equipment (e.g., oscilloscopes, digital multimeter, power supply, spectrum analyzer, source meter).

Requisition ID: 634857

Minimum Salary: $ 43368

Maximum Salary: $ 73736

The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com— will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.

Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn.

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement. The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.