Lab System Support Analyst

Cognizant; California (MO); On-site; USD 77,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k) plan

Paid holidays and PTO

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant’s Lab IT Support team is seeking a Lab System Support Analyst to support laboratory software systems, instrument integration platforms, and data workflows that enable critical pharmaceutical and quality control operations.

You will collaborate with laboratory analysts, QA, and IT teams to ensure compliant, reliable system performance, configure and maintain systems, validate data, and document audit trails. This onsite role is based in San Francisco, CA with standard 5-day workweeks.

Qualifications

• Bachelor’s degree in Life Sciences, Chemistry, Biology, Computer Science, Information Technology, or a related field.
• Internship experience or up to 2 years in a lab, pharmaceutical, biotechnology, or IT support environment.
• Basic understanding of laboratory instruments and analytical techniques.
• Familiarity with laboratory software systems and data management processes.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work in a regulated environment and follow SOPs.
• Understanding of GLP, GMP, and regulated industry requirements.

Responsibilities

• Provide first-level support for laboratory software systems, instrument integration platforms, and related technologies.
• Troubleshoot and resolve software and hardware issues with laboratory instruments (HPLC, GC, spectrophotometers).
• Support configuration, maintenance, and validation of laboratory systems and data flow.
• Maintain system documentation, audit trails, and data archival processes per regulatory and business requirements.
• Collaborate with laboratory, QA, and IT teams to support compliance and improve workflows.

Skills

Troubleshooting

Analytical thinking

Communication

Education

Bachelor’s degree in Life Sciences, Chemistry, Biology, Computer Science, Information Technology, or related field

Job description

About The Role

As a Lab System Support Analyst, you will make an impact by supporting laboratory systems, analytical instruments, and data workflows that enable critical pharmaceutical and quality control operations. You will be a valued member of the Laboratory IT Support team and work collaboratively with laboratory analysts, Quality Assurance, IT teams, and business stakeholders to ensure reliable, compliant, and efficient laboratory system performance.

In This Role, You Will

• Provide first-level support for laboratory software systems, instrument integration platforms, and related technologies.
• Troubleshoot and resolve software and hardware issues associated with laboratory instruments, including HPLC, GC, and spectrophotometers.
• Support the configuration, maintenance, and validation of laboratory systems while ensuring accurate and reliable data flow.
• Maintain system documentation, audit trails, and data archival processes in accordance with regulatory and business requirements.
• Collaborate with laboratory, QA, and IT teams to support compliance, improve laboratory workflows, and enhance system performance.

Work Model

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various well-being programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in San Francisco, CA.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What You Need To Have To Be Considered

• Bachelor’s degree in Life Sciences, Chemistry, Biology, Computer Science, Information Technology, or a related field.
• Internship experience or up to 2 years of experience in a laboratory, pharmaceutical, biotechnology, or IT support environment.
• Basic understanding of laboratory instruments and analytical techniques.
• Familiarity with laboratory software systems and data management processes.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work in a regulated environment and follow standard operating procedures (SOPs).
• Understanding of Good Laboratory Practices (GLP), Good Manufacturing Practices (GMP), and regulated industry requirements.

These Will Help You Stand Out

• Experience supporting laboratory systems within pharmaceutical or biotechnology organizations.
• Exposure to Computer System Validation (CSV) processes and validation documentation.
• Knowledge of FDA regulations, data integrity requirements, and audit readiness practices.
• Familiarity with laboratory informatics platforms, instrument integration, or scientific data management systems.
• Experience collaborating with cross-functional teams including Laboratory Operations, Quality Assurance, and IT.
• Knowledge of troubleshooting and supporting analytical instruments and associated software applications.

Salary And Other Compensation

Applications will be accepted until August 16, 2026.

The annual salary for this position is between $ 77,000 - $ 90,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.