Lab Support Technician

Deciphex; Naperville (IL); Hybrid; USD 45,000 - 75,000; Full time

Job summary

Deciphex is seeking a motivated Lab Support Technician to join their team in Naperville, IL. The role involves managing data processing for pathology services, ensuring quality assurance and compliance with regulations. Candidates should have a background in science and experience in transcription and IT troubleshooting. The company offers a hybrid working model, competitive salary, and growth opportunities within a dynamic team.

Benefits

Flexible working model

Career growth opportunities

Regular performance feedback

Opportunity to work abroad

Collaborative multi-cultural team

Paid christmas holiday

Qualifications

• A-level qualification in a scientific field required.
• Experience with electronic documentation systems preferred.
• Must have good customer service skills.

Responsibilities

• Accession and upload data to diagnosing portal.
• Maintain compliance with data protection protocols.
• Respond to technical calls and assist in troubleshooting.

Skills

Transcription

Basic IT troubleshooting

Customer service

Patience

Organization

Education

A-level in a science subject

Scientific diploma or relevant certification

Job description

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Recruitment Manager in Operations, Software Development, and Business Strategy | Transforming Teams and Accelerating Growth in Life Science & Tech…

• This position is Office Based; Naperville, Illinois.
• Working Hours: Total 37.5 actual working hours per week, or 7.5 hours per day (not including lunch). This role will work on a shift schedule between the hours of 9am and 9pm.

About this Role (Responsibilities):

• Receive, accession, and upload data to a diagnexia portal in preparation for pathologist review and reporting
• QA all samples, transcription of data.
• Register and maintain referring clinician and patient information related to a given referred case and institute
• Ensure compliance with GDPR/CQC regulations, and maintain patient records in accordance with all data protection protocols
• QC and review scan slides before upload to the Diagnexia hub ensuring documentation and formatting is correct.
• Maintenance of the scanning document library.
• Respond to incoming calls, voicemails, and email tickets requesting assistance with the technology platform
• Basic troubleshooting of customer support problems
• Track and document technical problems
• Escalate technical issues to other team members when appropriate
• Assist with out of office hours support when required
• Comply with applicable health and safety requirements

About You (Skills and Experience):

• A-level in a science subject required.
• Scientific diploma, or relevant certification a distinct advantage.
• Experience in transcription of documents, microsoft word, excel.
• Basic IT troubleshooting experience is an advantage
• Experience with digital pathology is an advantage
• Experience working with an electronic documentation system is highly desirable.
• Organised and diligent with activities
• Motivated and independent worker
• Good customer service skills and ability to work with various groups (internal and external customer base).
• Experience with GLP regulations or software will be ‘a distinct advantage.’
• Good time keeping skills and ability to meet timelines
• Proactive with improving document control and training process.
• Willing to learn and be proactive in developing skills & experience
• You will have shown leadership skills in previous positions and are keen to develop these skills further.
• You bring a sense of urgency to the work that you do and are able to execute on tasks by using your initiative.
• You enjoy innovating and bringing new ideas to the table.
• You like to have autonomy in your role and the independence to manage your own time and workload.
• You are highly collaborative and enjoy working with lots of different teams and people.
• You have great written and oral English language skills.

What are the benefits of working with Deciphex?

• A true sense of meaning in your work by contributing to better patient outcomes.
• The opportunity to work alongside a world-class high performing team in a hyper-growth startup environment with.
• A chance to work on exciting and challenging unique projects.
• Regular performance feedback and significant career growth opportunities.
• A flexible/ hybrid working model - most of our team work from home and attend the office from time to time as required giving employees the autonomy to manage work life balance. ( Note that some specific roles will require an onsite presence on a weekly basis where applicable)
• Employees have the potential to work abroad for up to 1 month maximum per year with Line Manager and HR approval (T&Cs apply)
• Competitive salary with performance based annual increments.
• Competitive annual leave with an additional paid Christmas holiday.
• A highly collaborative and supportive multi cultural team.

About the Company

Diagnexia, a subsidiary of Deciphex: Accelerating Certainty and Pioneering Pathology Services.

Diagnexia, a leading provider of pathology services, operates as a subsidiary of the parent company, Deciphex. Established in Dublin in 2017, Deciphex has rapidly expanded to become a global team of over 190 professionals, offering innovative software solutions to address the pathology gap in both research and clinical areas. With a mission to accelerate the drug development process and provide timely, accurate diagnoses for cancer patients, Deciphex has established a strong presence through its offices in Dublin, Exeter, Oxford and Chicago.

As part of the Deciphex family, Diagnexia leverages its expertise to provide cutting-edge diagnostic solutions to healthcare organizations worldwide. Our cloud-based platform enables hospitals to easily and rapidly send cases for a consultation to our team of expert subspecialists. We are dedicated to improving patient outcomes and helping healthcare organisations stay at the forefront of the industry.

We are software developers, clinical specialists, AI engineers, operations professionals and so much more, all working as one team to support our customers and patients.

Our team culture is built on trust. We give our team the space they need to deliver results and the environment to ensure they can enjoy doing it.

We are looking for highly motivated individuals who are excited to take on challenges and value making a difference in their day-to-day work.

This is a unique opportunity to make a difference in the emerging Digital Pathology field.

Deciphex is an equal opportunities employer and we are committed to the principle of equality. All qualified applicants will be considered for employment without regard to age, race, religious beliefs, political views, gender identity, affectional or sexual orientation, national origin, family or marital status (including pregnancy), disability, membership of the travelling community or any other classification protected by applicable law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Software Development

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