Customer Service

United WestLabs; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Paid vacation & sick time

Job summary

United WestLabs, Inc. (UWL) is seeking a detail-oriented Customer Service representative to join our growing team.

The role focuses on providing exceptional support to patients and clients regarding medical and laboratory services, understanding test codes, billing, and results information. You will act as a resource for internal teams, document conversations accurately, and maintain meticulous records to support timely delivery and resolution of inquiries.

Qualifications

• At least 1 year of customer service in medical or laboratory settings.
• Strong communication and interpersonal skills.
• Basic computer skills including Microsoft Office.

Responsibilities

• Serve as a point of contact for clients and resolve inquiries related to medical and laboratory services.
• Collaborate with internal teams to ensure timely and accurate delivery of information to clients.
• Maintain detailed records of client interactions and feedback to identify areas for improvement.

Skills

Communication

Interpersonal skills

Detail-oriented

Problem-solving

Microsoft Office

Tools

EPIC

Job description

United WestLabs partners with hospitals to manage and grow laboratory outreach programs. With decades of experience, UWL delivers turnkey solutions that improve lab efficiency, profitability, and patient service

About United WestLabs

United WestLabs partners with hospitals to manage and grow laboratory outreach programs. With decades of experience, UWL delivers turnkey solutions that improve lab efficiency, profitability, and patient service

Job Description

United WestLabs, Inc. (UWL) is seeking a detail-oriented and proactive Customer Service representative to join our growing team! The Customer Service position is crucial in ensuring that our patients and clients receive exceptional support and service related to their medical and laboratory needs. This role involves acting as a resource for clients and our internal teams, ensuring that all inquiries and issues are addressed promptly and effectively. The successful candidate will be responsible for understanding laboratory test codes, billing and result information.

The Ideal Candidate

• Can communicate complex information is a clear and concise manner
• Possesses the ability to answer calls in a polite and professional manner
• Can document detailed medical information for transmission to others in an accurate and timely manner
• Is attentive and detail oriented
• Has a growth mindset and a willingness to learn new things

Minimum Qualifications

• At least 1 year of experience in customer services or a related role within the medical or laboratory industry.
• Strong communication and interpersonal skills.
• Basic computer skills including Microsoft office

Preferred Qualifications

• Knowledge of medical terminology and laboratory processes.
• Previous experience in a role that required problem-solving and critical thinking skills.
• Experience with EPIC or similar LIS

Responsibilities

• Serve as a point of contact for clients, addressing inquiries and resolving issues related to medical and laboratory services.
• Collaborate with internal teams to ensure timely and accurate delivery information to clients.
• Maintain detailed records of client interactions and feedback to identify areas for improvement.

Skills

Required skills for this position include

• Strong communication and interpersonal abilities, which are essential for effectively interacting with clients and understanding their needs.
• Problem-solving skills will be utilized daily to address client inquiries and resolve issues efficiently.
• Attention to detail is crucial when maintaining records and ensuring compliance with industry regulations.

Physical Requirements

• Continuous sitting (up to 8 hrs/day)
• Simple grasping with both hands
• Continuous Typing

Benefits

• Medical, Dental and Vision
• 401K
• Paid vacation and sick time

Hours of operation and expected availability are 7:00 a.m. to 6:00 p.m. M - F