Lab Operations & Support Services Leader

Eurofins Clinical Diagnostics; Centennial (WY); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid vacation and holidays

Life and disability insurance

Job summary

Eurofins USA Clinical Diagnostics seeks a Manager of Laboratory Support Services to lead non-analytical laboratory support functions, guiding specimen logistics, data entry, and send outs while coordinating with lab operations, IT/LIMS, and account management.

You will drive quality, efficiency, and customer-focused support, ensuring staffing, training, and continuous improvement across workflows and regulatory readiness.

Qualifications

• High school diploma.
• Five years of experience supporting a high-complexity laboratory environment (e.g., Microbiology, Infectious Disease, Immunogenetics).
• Demonstrated project management skills.
• Strong written, verbal, and interpersonal communication skills.

Responsibilities

• Provide leadership, direction, and coaching to support supervisors and staff.
• Oversee workflow for specimen logistics, data entry, send outs and client services interactions.
• Serve as the first point of contact for customer inquiries and maintain client relationships.
• Lead improvement projects to enhance workflow efficiency, quality, and scalability.
• Coordinate audits and ensure regulatory compliance.

Skills

Project management

Communication skills

Interpersonal skills

Independent work

Organizational skills

Education

High school diploma

Tools

LIMS systems

PC-based software

Job description

Eurofins USA Clinical Diagnostics seeks a Manager of Laboratory Support Services to lead non-analytical laboratory support functions, guiding specimen logistics, data entry, and send outs while coordinating with lab operations, IT/LIMS, and account management.

You will drive quality, efficiency, and customer-focused support, ensuring staffing, training, and continuous improvement across workflows and regulatory readiness.