Lab Operations Supervisor - Phlebotomy & Outreach

Cynet Health; Minot (ND); On-site; USD 70,000 - 100,000; Full time

Job summary

Cynet Health is seeking a Laboratory Manager to lead laboratory assistants, phlebotomy staff, and outreach collection services across multiple sites. You will coordinate staffing, workflows, and regulatory compliance to ensure accurate testing and exceptional patient service.

Responsibilities include supervising staff performance, guiding specimen collection, processing, registration, and transport, and driving quality improvement while collaborating with nursing, providers, and outreach

Qualifications

• BA/AS in biological or chemical science preferred; High school diploma required.
• Three (3) years of laboratory experience performing phlebotomy, laboratory assistant, specimen processing, specimen collection, or related laboratory functions required.
• Previous lead or supervisory experience preferred.
• Experience coordinating operations across multiple laboratory collection sites preferred.
• Experience with laboratory information systems, registration, specimen processing, and workflow management preferred.

Responsibilities

• Provide daily leadership and operational oversight for laboratory assistants, phlebotomy staff, and outreach collection services.
• Coordinate staffing assignments, schedules, workflow, and service coverage to ensure efficient operations and appropriate staffing across all supported locations.
• Supervise staff performance including orientation, training, competency assessment, coaching, scheduling, performance evaluations, corrective action, and professional development.
• Provide technical guidance and support for specimen collection, processing, patient identification, documentation, laboratory registration, order activation, and specimen transport processes.
• Ensure specimen integrity by maintaining compliance with laboratory collection, labeling, processing, storage, transport, and documentation standards.
• Monitor operational quality indicators, turnaround times, staffing metrics, productivity, customer service, and process improvement initiatives.
• Oversee inventory management of laboratory supplies and equipment required for phlebotomy, specimen collection, and outreach operations.
• Ensure compliance with laboratory policies, regulatory requirements, accreditation standards, infection prevention practices, and workplace safety requirements.
• Participate in quality assurance, risk reduction, and regulatory readiness activities.
• Investigate operational concerns, resolve workflow issues, and implement corrective actions to improve efficiency and service quality.

Skills

Phlebotomy

Lab operations

Workflow management

Laboratory information systems

Education

BA/AS in biology or chemistry

High school diploma

Tools

Laboratory information systems (LIS)

Job description

Cynet Health is seeking a Laboratory Manager to lead laboratory assistants, phlebotomy staff, and outreach collection services across multiple sites. You will coordinate staffing, workflows, and regulatory compliance to ensure accurate testing and exceptional patient service.

Responsibilities include supervising staff performance, guiding specimen collection, processing, registration, and transport, and driving quality improvement while collaborating with nursing, providers, and outreach