Lab Operations & Client Success Manager

Eurofins; Malvern (Chester County); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Medical, dental and vision options

Life and disability insurance

401(k) with company match

Paid vacation and holidays

Job summary

Eurofins in Malvern, PA seeks a senior operations leader to guide direct reports and client-facing teams in laboratory or manufacturing settings. You will align with the company vision, manage resources, and drive quality, productivity, and operational excellence.

The role requires a science degree with 3+ years of hands-on experience, strong leadership, and the ability to work independently while coordinating with client contacts. US work authorization is required.

Qualifications

• Bachelor’s degree in biotechnology, biology, chemistry or related science.
• Business management education or experience preferred.
• 3+ years of hands-on related experience.
• Scientific background in separations/characterisation methods (LC, capillary electrophoresis, spectrophotometry)
• Strong leadership skills and day-to-day operations understanding.
• Excellent communication and teamwork abilities.
• Independent work and collaboration with client contacts.
• Ability to learn new techniques and manage multiple tasks.
• Authorization to work in the United States indefinitely without restriction or sponsorship.

Responsibilities

• Lead direct reports and teams in client-facing lab or manufacturing settings.
• Hold monthly meetings with direct reports, department, and client managers.
• Disseminate administrative communications and ensure quality standards.
• Manage financial responsibilities as defined by department leadership.
• Plan and multitask to maximize productivity and meet quality metrics.
• Train employees and manage team schedules to meet deadlines.
• Ensure adherence to high quality and efficiency in laboratory operations.
• Support business operations and stay current on relevant science and technology.

Skills

Leadership

Client service

Communication

Teamwork

Multitasking

Education

Bachelor’s degree in biotechnology/biology/chemistry or related

Business management education preferred

Tools

MS Office

Job description

Eurofins in Malvern, PA seeks a senior operations leader to guide direct reports and client-facing teams in laboratory or manufacturing settings. You will align with the company vision, manage resources, and drive quality, productivity, and operational excellence.

The role requires a science degree with 3+ years of hands-on experience, strong leadership, and the ability to work independently while coordinating with client contacts. US work authorization is required.