Director of Operations – Medical Device Services Lancaster

Eurofins Medical Device Services US; Lancaster (Lancaster County); On-site; USD 180,000 - 280,000; Full time

Benefits offered by this job

401(k) with company match

Paid vacation and holidays

Yearly bonus

Job summary

Eurofins USA Medical Devices in Lancaster, PA seeks a Director of Operations to drive operational excellence across Microbiology, Packaging & Mechanical Testing, CCIT, and E&L. The role oversees revenue delivery, personnel productivity, capacity utilisation, cost management, quality, and profitability.

The ideal candidate will have 10+ years in regulated labs, 5+ years in leadership, strong financial acumen, and a proven ability to scale operations while maintaining scientific integrity and

Qualifications

• Bachelor's degree or higher in a life sciences/engineering field.
• 10+ years in regulated lab operations or life sciences services.
• 5+ years of progressive operational leadership.
• Proven budget management and cost optimization experience.
• Experience in GMP/ISO-regulated environments.

Responsibilities

• Lead daily lab operations across testing disciplines to ensure safety, quality, efficiency and reliable client delivery.
• Establish and manage operational KPIs: productivity, turnaround time, on-time delivery, capacity, quality, client satisfaction.
• Drive continuous improvement with Lean, automation, and digital solutions to increase efficiency and scalability.
• Own operational P&L, develop budgets, forecasts and performance improvement initiatives.
• Lead, coach and develop lab managers and leaders; build succession plans and strong engagement.
• Partner with Commercial & CPM to support revenue growth and strategic client programs.

Skills

Leadership

Financial acumen

Quality & compliance

Communication

Cross-functional leadership

Education

Bachelor's degree in Life Sciences, Engineering, Chemistry, Microbiology, or related field

Tools

LIMS

Job description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

Job Description

The Director of Operations is responsible for driving operational excellence, profitable growth, talent development, and exceptional client delivery across Lancaster's Microbiology, Packaging & Mechanical Testing, Container Closure Integrity Testing (CCIT), and Extractables & Leachables (E&L) operations.

This leader will have direct accountability for operational and financial performance, including revenue execution, personnel productivity, capacity utilisation, cost management, quality, and profitability.

Working closely with Commercial, Finance, Quality, and technical leadership, the Director will build high‑performing teams, optimise laboratory operations, and ensure the business can scale efficiently while delivering industry‑leading scientific quality and client service.

The ideal candidate combines strong operational leadership, financial discipline, people development, and a continuous improvement mindset, with experience managing complex, regulated laboratory businesses.

Key Responsibilities

1. Operational Excellence & Performance

• Lead daily laboratory operations across multiple testing disciplines, ensuring safety, quality, efficiency, and reliable client delivery.
• Establish and manage operational KPIs, including productivity, turnaround time, on‑time delivery, capacity utilisation, quality, and client satisfaction.
• Drive continuous improvement, Lean practices, workflow optimisation, automation, and digital solutions to increase efficiency and scalability.
• Optimise resource allocation, laboratory capacity, equipment utilisation, and operational processes to support profitable growth.
• Build a culture of accountability, data‑driven decision‑making, and disciplined execution.

2. Financial Performance & Profitability

• Own operational P&L performance, including revenue delivery, labour productivity, operating expenses, and EBITAS improvement.
• Develop and execute operating plans, budgets, forecasts, and performance improvement initiatives.
• Improve personnel cost as a percentage of revenue through workforce planning, productivity improvements, and operational leverage.
• Translate commercial bookings and project demand into executable capacity plans and timely revenue recognition.
• Evaluate capital investments, resource requirements, and operational initiatives based on financial returns and strategic priorities.

3. People Leadership & Organizational Development

• Lead, coach, and develop laboratory managers and functional leaders, strengthening leadership capability throughout the organisation.
• Establish clear performance expectations, accountability, and measurable development objectives.
• Build succession plans, develop future leaders, and strengthen employee engagement and retention.
• Foster a collaborative, client‑focused culture built on ownership, continuous improvement, scientific excellence, and teamwork.
• Align organisational structure, staffing, and capabilities with current demand and future growth.

4. Commercial Partnership & Client Excellence

• Partner with Commercial and Client Program Management (CPM) to support revenue growth, new opportunities, and strategic client programs.
• Ensure operational readiness, capacity, and execution for new business awards and expanding client requirements.
• Drive proactive client communication, effective escalation management, and consistent on‑time project delivery.
• Support major proposals, technical solutions, client visits, and strategic account development.
• Collaborate across Eurofins' laboratory network to optimise capabilities, capacity, and client solutions.

5. Quality, Compliance & Technical Leadership

• Ensure operations consistently meet applicable GMP, ISO 17025, ISO 13485, and other relevant regulatory and quality requirements.
• Partner with Quality and technical leaders to maintain inspection readiness, scientific integrity, and robust quality systems.
• Drive timely resolution of deviations, investigations, CAPAs, and client quality concerns.
• Support technical capability expansion, method implementation, and laboratory innovation in partnership with scientific leaders.
• Promote a strong culture of safety, compliance, and operational risk management.

Qualifications

Required

• Bachelor's degree in Life Sciences, Engineering, Chemistry, Microbiology, or a related scientific or technical discipline.
• 10+ years of experience in regulated laboratory operations, medical device testing, pharmaceutical testing, or related life sciences services.
• 5+ years of progressive operational leadership, including direct management and development of managers or department leaders.
• Demonstrated financial acumen, including budget management, cost optimisation, productivity improvement, and accountability for financial results.
• Proven ability to drive operational excellence, organisational change, and measurable business performance improvements.
• Experience working within GMP, ISO, or comparable regulated laboratory environments.
• Strong communication, decision‑making, problem‑solving, and cross‑functional leadership skills.

Preferred

• Direct P&L ownership within a commercial testing laboratory, CRO, or life sciences services organisation.
• Experience with Microbiology, Packaging & Mechanical Testing, CCIT, Analytical Chemistry, or E&L operations.
• Demonstrated success improving EBITAS, personnel productivity, capacity utilisation, and service delivery.
• Experience implementing Lean, Six Sigma, automation, LIMS, or laboratory digital transformation initiatives.
• Experience supporting business expansion, new laboratory capabilities, and complex client programs.
• Advanced degree in scientific discipline, engineering, or business administration.

Additional Information

This is a full‑time, onsite leadership position based in Lancaster, Pennsylvania. The role requires a visible, hands‑on leadership presence within laboratory operations and flexibility to support business and client needs.

What we offer:

• Excellent full‑time benefits, including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays
• Yearly goal‑based bonus & eligibility for merit‑based increases

Eurofins USA Medical Devices is a Disabled and Veteran Equal Employment Opportunity employer.