Lab Logistics Supervisor & Dispatch Lead

Advocate Aurora Health; West Allis (WI); On-site; USD 70,000 - 100,000; Full time

Job summary

Advocate Health is seeking a Logistics Supervisor to oversee day-to-day courier and dispatch operations, ensuring timely patient specimen pickups and deliveries across testing sites. The role includes directing staff, managing scheduling, and coordinating with vendors to maintain efficiency and quality in logistics services.

The ideal candidate will have an associate degree in business or related field and at least 2 years of leadership experience in logistics.

Qualifications

• Demonstrates ability to direct staff on department daily activities.
• Excellent customer service and communication skills with the ability to communicate effectively with all levels of staff and leadership.
• Ability to function well under pressure and conditions of frequent interruptions.
• Experience and working knowledge of logistics operations and computer systems.
• Proficiency in the Microsoft Office Suite (Word, PowerPoint, Excel) or similar products.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Responsibilities

• Assumes responsibility for day-to-day operations of the department, providing work direction and guidance to staff.
• Oversees courier/dispatch processes to ensure timely pickups, transportation, and delivery across sites for patient testing.
• Manages department assets, equipment, supplies, staff scheduling, and vendors to maintain financial accountability.
• Coordinates orientation, training, and competency for staff and assists in policy development and improvement of logistics processes.
• Serves as a technical resource on logistics workflows and ensures compliance with regulatory and quality standards.

Skills

Staff leadership

Customer service

Communication

Pressure handling

Logistics knowledge

Microsoft Office

Multitasking

Flexibility

Driver's license

Education

Associate degree in Business or related field

Tools

Microsoft Office Suite

Job description

Advocate Health is seeking a Logistics Supervisor to oversee day-to-day courier and dispatch operations, ensuring timely patient specimen pickups and deliveries across testing sites. The role includes directing staff, managing scheduling, and coordinating with vendors to maintain efficiency and quality in logistics services.

The ideal candidate will have an associate degree in business or related field and at least 2 years of leadership experience in logistics.