Lab Logistics Lead — Courier & Dispatch Ops

Aurora Health Care; Milwaukee (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

Aurora Health Care in Milwaukee, Wisconsin, seeks an experienced logistics supervisor to oversee daily courier and dispatch operations supporting patient testing sites. You will direct staff, manage schedules, ensure timely specimen transport, and drive process improvements while maintaining compliance with policies.

This role requires a valid driver's license, 2 years leadership in logistics, and a willingness to work a 24/7/365 operation.

Qualifications

• 2 years of leadership experience in logistics or supply chain.
• Ability to supervise daily courier/dispatch operations.
• Strong customer service and communication skills.
• Valid driver’s license.

Responsibilities

• Oversee day-to-day department operations including staff guidance and route coverage.
• Ensure timely pickup, transport, and delivery of patient specimens.
• Schedule courier services, manage assets, equipment, and vendors.
• Develop process improvements to reduce costs and improve service.
• Coordinate staff orientation, training, and competency.
• Ensure compliance with policies, regulations, and quality standards.
• Prepare monthly reports on productivity and performance.
• Manage routes design and resource allocation with the director.

Skills

Leadership

Customer service

Communication

Multi-tasking

Problem solving

Adaptability

Staff coaching

Education

Associate degree in Business or related field

Tools

MS Office Suite

Job description

Aurora Health Care in Milwaukee, Wisconsin, seeks an experienced logistics supervisor to oversee daily courier and dispatch operations supporting patient testing sites. You will direct staff, manage schedules, ensure timely specimen transport, and drive process improvements while maintaining compliance with policies.

This role requires a valid driver's license, 2 years leadership in logistics, and a willingness to work a 24/7/365 operation.