Healthcare Dispatch Supervisor – Lead Lab Logistics

Sonora Quest; Phoenix (AZ); On-site; USD 70,000 - 90,000; Full time

Job summary

Sonora Quest Laboratories in Phoenix, AZ seeks a logistics leader to supervise a team of dispatchers and guide couriers across Arizona, ensuring timely patient diagnostic care. The role emphasizes staff motivation, operational oversight, and adherence to quality standards.

You will manage day-to-day workflows, coordinate with internal customers, track quality metrics, and contribute to budget planning and process improvements.

Qualifications

• Two years’ experience in a leadership role in healthcare, laboratory, or high-volume production.
• Evidence of increasing supervisory or management experience; knowledge of commonly used concepts and software.

Responsibilities

• Supervise day-to-day workflow of designated staff and allocate resources.
• Oversee purchasing of supplies and run day-to-day operations within budget.
• Monitor QC/QA activities and contribute to process improvements.
• Coordinate with internal/external customers and drive teamwork and customer service.
• Provide input on department budget and expense reduction ideas.

Skills

Leadership

Communication

Strategic thinking

Prioritization

Multitasking

Education

Associate degree+

Bachelor’s degree+

Job description

Sonora Quest Laboratories in Phoenix, AZ seeks a logistics leader to supervise a team of dispatchers and guide couriers across Arizona, ensuring timely patient diagnostic care. The role emphasizes staff motivation, operational oversight, and adherence to quality standards.

You will manage day-to-day workflows, coordinate with internal customers, track quality metrics, and contribute to budget planning and process improvements.