Courier - Float

Advocate Health; Illinois; On-site; USD 28,000 - 36,000; Full time

Job summary

Advocate Health is seeking a courier to transport medical specimens, materials, and lab results to clients while following strict safety protocols. The role requires navigating local streets, meeting tight turnaround times, and maintaining strong customer service with hospital staff.

Responsibilities include pickups, deliveries, documentation, and coordination with dispatch to ensure accurate and timely service. A valid driver’s license and ability to work flexible schedules are required.

Qualifications

• Driving record must meet Aurora fleet safety standards.
• Demonstrated ability to effectively communicate with a variety of clients and staff.
• Excellent customer service and communication skills.
• Familiarity with local area streets and addresses; ability to navigate/read maps.
• Must be able to work independently with minimal supervision.
• Must be detail oriented with the ability to multi-task.
• Basic computer skills.

Responsibilities

• Transports and delivers medical specimens, materials, laboratory results, mail, and supplies to clients using proper procedures and safety precautions.
• Ensures specimen integrity during collection, transport, and delivery to meet hospital turnaround times.
• Pickup and deliver to designated routes; adhere to the courier schedule and adjust as directed.
• Communicate with the dispatch team to confirm additions and provide updates on deliveries.
• Document completed deliveries for quality assurance and improvement.
• Assist in result sorting and ensure timely delivery of results.
• Maintain professional demeanor and good relations with laboratory clients.
• Maintain vehicle cleanliness and perform routine maintenance.
• Help improve laboratory procedures and workflow processes as needed.

Skills

Excellent communication

Customer service

Navigation & map reading

Independent work

Detail oriented

Basic computer skills

Education

No Formal Education

Job description

Major Responsibilities:

• Transports and delivers medical specimens, materials, laboratory results, mail, and supplies to clients using proper procedures and safety precautions.
• Ensures that all specimens are properly collected, stored, transported and then delivered throughout the route, while keeping specimen integrity and meeting critical hospital turnaround times.
• Pickups and delivers to designated route. Ensures adherence to assigned courier schedule, assuming responsibility for additions to schedule as directed.
• Communicates regularly with the dispatch team in ensuring all additions for will call services are completed and in providing information on completed supply deliveries.
• Documents completed supply deliveries and any other information for quality assurance/improvement according to established protocol.
• Assists in result sorting and resolves any issues with ensuring a timely delivery of results.
• Acts in a prompt, friendly, and professional manner and maintains good relations with laboratory clients.
• Maintains scheduled maintenance, clean appearance and upkeep of vehicle.
• Assists in improving the quality and efficiency of laboratory procedures and workflow processes, and makes adjustments as necessary.

Licensure, Registration, and/or Certification Required:

• A valid drivers license issued by the Division of Motor Vehicles.

Education Required:

• No Formal Education.

Experience Required:

• No experience required.

Knowledge, Skills & Abilities Required:

• Driving record must meet Aurora fleet safety standards
• Demonstrated ability to effectively communicate with a variety of clients and staff.
• Excellent customer service and communication skills.
• Familiarity with local area streets and addresses, with the ability to navigate and read maps and/or directions.
• Must be able to work independently with minimal supervision.
• Must be detail oriented with the ability to multi-task.
• Basic computer skills.

Physical Requirements and Working Conditions:

• Must be able to sit, stand, walk, and get in and out of a vehicle for the majority of the workday. Must be able to bend and stoop throughout the workday.
• Frequently lifts and carries up to 10 lbs.; occasionally will be required to lift and carry up to 50 lbs.
• Occasionally push/pull a 4-wheeled cart with up to 30 lbs. of force; frequently push/pull a 2-wheeled hand truck with up to 50 lbs. of force.
• Occasionally will be required to reach overhead during the course of daily activities.
• Must have the ability to work a flexible schedule that may include alternate/ multiple site assignments and weekends.
• Position requires extensive travel, will be exposed to severe road and weather hazards.
• Must have the ability to handle stressful situations in a calm and professional manner.
• Will be exposed to potentially hazardous and/or infectious materials; therefore, protective clothing and equipment must be worn as necessary.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.