Courier - Float

Advocate Health Care; Des Plaines (IL); On-site; USD 22,000 - 30,000; Full time

Job summary

Advocate Health Care in Illinois is seeking a dependable courier to transport medical specimens, materials, and lab results to clients. The role requires safe handling, route adherence, and timely communications with dispatch to ensure on-time deliveries.

No formal education or prior experience is required, and a valid driver’s license is essential. The job involves navigating local streets, maintaining equipment, and supporting lab workflow improvements as needed.

Qualifications

• No formal education required.
• No prior experience required.
• Valid driver’s license required.
• Ability to read maps and navigate local streets.

Responsibilities

• Transports and delivers medical specimens, materials, and supplies to clients per procedures.
• Ensures specimens are properly collected, stored, transported and delivered on route.
• Keeps to the courier schedule and communicates additions or changes to dispatch.
• Documents deliveries for quality assurance and improvement.
• Maintains vehicle cleanliness and performs basic maintenance.
• Assists in improving lab procedures and workflow as needed.

Skills

Driving

Communication

Customer service

Map reading

Independent work

Detail oriented

Basic computer skills

Education

No Formal Education

Job description

• Transports and delivers medical specimens, materials, laboratory results, mail, and supplies to clients using proper procedures and safety precautions.
• Ensures that all specimens are properly collected, stored, transported and then delivered throughout the route, while keeping specimen integrity and meeting critical hospital turnaround times.
• Pickups and delivers to designated route. Ensures adherence to assigned courier schedule, assuming responsibility for additions to schedule as directed.
• Communicates regularly with the dispatch team in ensuring all additions for will call services are completed and in providing information on completed supply deliveries.
• Documents completed supply deliveries and any other information for quality assurance/improvement according to established protocol.
• Assists in result sorting and resolves any issues with ensuring a timely delivery of results.
• Acts in a prompt, friendly, and professional manner and maintains good relations with laboratory clients.
• Maintains scheduled maintenance, clean appearance and upkeep of vehicle.
• Assists in improving the quality and efficiency of laboratory procedures and workflow processes, and makes adjustments as necessary.

Major Responsibilities

• Transports and delivers medical specimens, materials, laboratory results, mail, and supplies to clients using proper procedures and safety precautions.
• Ensures that all specimens are properly collected, stored, transported and then delivered throughout the route, while keeping specimen integrity and meeting critical hospital turnaround times.
• Pickups and delivers to designated route. Ensures adherence to assigned courier schedule, assuming responsibility for additions to schedule as directed.
• Communicates regularly with the dispatch team in ensuring all additions for will call services are completed and in providing information on completed supply deliveries.
• Documents completed supply deliveries and any other information for quality assurance/improvement according to established protocol.
• Assists in result sorting and resolves any issues with ensuring a timely delivery of results.
• Acts in a prompt, friendly, and professional manner and maintains good relations with laboratory clients.
• Maintains scheduled maintenance, clean appearance and upkeep of vehicle.
• Assists in improving the quality and efficiency of laboratory procedures and workflow processes, and makes adjustments as necessary.

Licensure, Registration, And/or Certification Required

• A valid drivers license issued by the Division of Motor Vehicles.

Education Required

• No Formal Education.

Experience Required

• No experience required.

Knowledge, Skills & Abilities Required

• Driving record must meet Aurora fleet safety standards
• Demonstrated ability to effectively communicate with a variety of clients and staff.
• Excellent customer service and communication skills.
• Familiarity with local area streets and addresses, with the ability to navigate and read maps and/or directions.
• Must be able to work independently with minimal supervision.
• Must be detail oriented with the ability to multi-task.
• Basic computer skills.

Physical Requirements And Working Conditions

• Must be able to sit, stand, walk, and get in and out of a vehicle for the majority of the workday. Must be able to bend and stoop throughout the workday.
• Frequently lifts and carries up to 10 lbs.; occasionally will be required to lift and carry up to 50 lbs.
• Occasionally push/pull a 4-wheeled cart with up to 30 lbs. of force; frequently push/pull a 2-wheeled hand truck with up to 50 lbs. of force.
• Occasionally will be required to reach overhead during the course of daily activities.
• Must have the ability to work a flexible schedule that may include alternate/ multiple site assignments and weekends.
• Position requires extensive travel, will be exposed to severe road and weather hazards.
• Must have the ability to handle stressful situations in a calm and professional manner.
• Will be exposed to potentially hazardous and/or infectious materials; therefore, protective clothing and equipment must be worn as necessary.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.