Lab IT & Systems Support — Cloud, Compliance, & Stakeholders

Tekgence Inc; San Diego (CA); On-site; USD 80,000 - 120,000; Full time

Job summary

A technology consulting firm in California is seeking a candidate for a role focused on IT systems maintenance in laboratories. The position requires excellent communication and problem-solving skills, along with experience in stakeholder management. A degree in Computer Science or a related field is required, and familiarity with ServiceNow is a plus. The ideal candidate will have a strong understanding of laboratory systems, compliance, and industry standards in cloud computing. This role offers opportunities for continuous improvement and service ownership.

Qualifications

• Degree in Computer Science, Information Technology, or a related field (M.Sc. desired).
• Experience in laboratory IT systems maintenance and support.
• Proven track record in stakeholder management.
• Familiarity with ServiceNow.
• Relevant industry certifications (e.g., ITILv3, CompTIA Network+, SAFe Agile) are a plus.
• Experience with regulatory compliance in a laboratory environment.

Responsibilities

• Interact with stakeholders, business representatives, and scientific users.
• Act as an interface between Informatics and the business.
• Maintain hardware, software, and network inventories.
• Provide innovative IT solutions and support.
• Commit to service ownership and continuous improvement.

Skills

Excellent communication skills

Problem-solving skills

Organisational skills

Knowledge of laboratory systems

Stakeholder management

Up-to-date knowledge of industry standards

Education

Degree in Computer Science, Information Technology, or a related field

Tools

ServiceNow

Job description

A technology consulting firm in California is seeking a candidate for a role focused on IT systems maintenance in laboratories. The position requires excellent communication and problem-solving skills, along with experience in stakeholder management. A degree in Computer Science or a related field is required, and familiarity with ServiceNow is a plus. The ideal candidate will have a strong understanding of laboratory systems, compliance, and industry standards in cloud computing. This role offers opportunities for continuous improvement and service ownership.