Lab IT - Core Applications Support Analyst

Westbourne IT Global Services; Foster City (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Westbourne IT Global Services is hiring a Lab Application Support Analyst for the Lab IT services team in Foster City, CA. The role focuses on resolving core application issues, providing technical troubleshooting, and ensuring smooth operation in a GMP/pharmaceutical setting.

You will interact with vendors, review ServiceNow incidents, and help improve lab system performance with end-user reporting and ongoing enhancements.

Qualifications

• Bachelor's degree in computer science or equivalent, 3–4 years IT work experience preferred.
• 1–2 years' scripting, coding or parsing scripts within or between applications.
• Solid understanding of relational DBMS and SQL scripting.
• Experience in a GMP pharmaceutical environment is preferred, ITIL or CompTIA certs are nice-to-have.

Responsibilities

• Provide second level IT support to mission critical core applications.
• Investigate, troubleshoot, and resolve application issues; coordinate with vendors.
• Review Service Now incidents, monitor queues, and communicate findings to users.
• Identify enhancements based on recurring issues and monitor lab system usage.
• Develop reports for end users to improve data visibility and decision making.

Skills

Scripting experience

SQL scripting

Relational databases

GMP environment familiarity

Education

Bachelor's degree in computer science or equivalent

Job description

Westbourne IT Global Services is hiring a Lab Application Support Analyst for the Lab IT services team in Foster City, CA. The role focuses on resolving core application issues, providing technical troubleshooting, and ensuring smooth operation in a GMP/pharmaceutical setting.

You will interact with vendors, review ServiceNow incidents, and help improve lab system performance with end-user reporting and ongoing enhancements.