Lab Customer Success Scientist - Afternoons

Henry-Ford-Health-2; Detroit (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Sign On Bonus

Job summary

Henry Ford Health in Detroit seeks a Medical Laboratory Scientist for Lab Customer Service on the Afternoon shift. This full-time role supports a dynamic lab, triaging issues, processing orders, tracking shipments, and collaborating with sales, pathologists, and outreach partners.

The position requires a bachelor’s degree in medical laboratory science (or equivalent certifications) and at least six months in a medical laboratory setting; ASCP/AMT certifications preferred.

Qualifications

• Bachelor's degree in Medical Laboratory Science or equivalent required.
• ASCP/AMT certification preferred; technologist level certification recognized.
• Six months of experience in a medical laboratory setting required.
• Certification at technologist level from ASCP/AMT or equivalent preferred.

Responsibilities

• Triaging & Troubleshooting: fielding calls, diagnosing issues, and collaborating across departments to keep the lab running smoothly.
• Order & Communication Management: processing orders accurately and keeping clients informed at every step.
• Shipment Tracking & Critical Value Handling: monitoring shipments and managing critical lab values with care.
• Cross-Functional Collaboration: partnering with sales teams, pathologists, and outreach partners for testing approvals.
• Multi-System Mastery: hands-on use of Sunquest, Copath, CRM, and ATLAS for daily operations.
• Customer-Centric Problem Solving: acting as the bridge between customers and the lab to add value.

Skills

Customer service

Cross-functional collaboration

Troubleshooting

Communication

Education

Bachelor's degree in Medical Laboratory Science

ASCP/AMT certification preferred

Tools

Sunquest

Copath

ATLAS

CRM

Job description

Henry Ford Health in Detroit seeks a Medical Laboratory Scientist for Lab Customer Service on the Afternoon shift. This full-time role supports a dynamic lab, triaging issues, processing orders, tracking shipments, and collaborating with sales, pathologists, and outreach partners.

The position requires a bachelor’s degree in medical laboratory science (or equivalent certifications) and at least six months in a medical laboratory setting; ASCP/AMT certifications preferred.