Lab Service Representative

Henry Ford Health System; Jackson (MI); On-site; USD 40,000 - 52,000; Full time

Job summary

Henry Ford Health System in Michigan is seeking a patient-focused Laboratory Support Specialist to serve our clinical laboratory customers. You will handle inquiries, ensure accurate test requests, and maintain compassionate, professional communication.

You will use information systems to track interactions, assist with specimen collection and handling, and support team reliability and workflow, contributing to safe, high-quality patient care.

Qualifications

• High school graduate.
• 2-3 years of clinical laboratory experience with a working knowledge of specimen collection, handling, preparation, and workflow.

Responsibilities

• Identify and tackle patient laboratory needs with clear, empathetic communication.
• Answer questions about test requests, submission requirements, and result statuses.

Skills

Problem solving

Communication

Data tracking

Education

High school diploma

Job description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Job Description

What You Will Do:

• Be the problem-solving superherofor our laboratory customers! Identify and tackle their needs with clear, empathetic communication that makes them feel heard and valued.
• Master the phonesby handling inquiries like a pro—answering questions about test requests, submission requirements, and result statuses with confidence and a friendly touch.
• Become a data detectiveusing our information systems to gather insights and track client interactions with efficiency and precision.
• Own the specimen gameby collecting, handling, and preparing specimens with accuracy and compliance—because precision matters when it comes to patient care.
• Bring your A-game daily by demonstrating sustained competency, reliability, productivity, and genuine compassion in everything you do.

Qualifications

What You Will Need

Required Qualifications

• High school graduate.
• Two to three years of clinical laboratory experience with a working knowledge of specimen collection, handling, preparation, and workflow.