Medical Laboratory Scientist - Lab Customer Service

Henry-Ford-Health-2; Detroit (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Sign On Bonus

Job summary

Henry Ford Health in Detroit seeks a Medical Laboratory Scientist for Lab Customer Service on the Afternoon shift. This full-time role supports a dynamic lab, triaging issues, processing orders, tracking shipments, and collaborating with sales, pathologists, and outreach partners.

The position requires a bachelor’s degree in medical laboratory science (or equivalent certifications) and at least six months in a medical laboratory setting; ASCP/AMT certifications preferred.

Qualifications

• Bachelor's degree in Medical Laboratory Science or equivalent required.
• ASCP/AMT certification preferred; technologist level certification recognized.
• Six months of experience in a medical laboratory setting required.
• Certification at technologist level from ASCP/AMT or equivalent preferred.

Responsibilities

• Triaging & Troubleshooting: fielding calls, diagnosing issues, and collaborating across departments to keep the lab running smoothly.
• Order & Communication Management: processing orders accurately and keeping clients informed at every step.
• Shipment Tracking & Critical Value Handling: monitoring shipments and managing critical lab values with care.
• Cross-Functional Collaboration: partnering with sales teams, pathologists, and outreach partners for testing approvals.
• Multi-System Mastery: hands-on use of Sunquest, Copath, CRM, and ATLAS for daily operations.
• Customer-Centric Problem Solving: acting as the bridge between customers and the lab to add value.

Skills

Customer service

Cross-functional collaboration

Troubleshooting

Communication

Education

Bachelor's degree in Medical Laboratory Science

ASCP/AMT certification preferred

Tools

Sunquest

Copath

ATLAS

CRM

Job description

Medical Laboratory Scientist - Lab Customer Service

• Full-time

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.

Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

Sign On Bonus Available!

Shift: Afternoons

Status: 40 hours per week

Ready to put your Medical Laboratory Scientist skills to work in a role that's anything but routine? Under general supervision, you'll tackle a dynamic mix of responsibilities that keep you engaged, challenged, and constantly learning!

Get ready to be the lab's problem-solving superhero! Your day-to-day adventures include:

• Triaging & Troubleshooting: Jump into action by fielding phone calls, diagnosing issues, and working cross-departmentally to solve problems that keep our lab running smoothly
• Order & Communication Management: Process orders with precision while keeping clients in the loop and ensuring seamless communication every step of the way
• Shipment Tracking & Critical Value Handling: Stay on top of shipments and manage critical lab values with the attention to detail they deserve
• Cross-Functional Collaboration: Partner with sales teams, pathologists, and outreach business partners to facilitate specialized testing approvals and expand lab capabilities
• Multi-System Mastery: Gain hands-on experience with diverse lab systems including Sunquest, Copath, CRM, and ATLAS—building a comprehensive toolkit of technical knowledge
• Customer-Centric Problem Solving: Act as the crucial bridge between customers and the laboratory, ensuring every interaction adds value and strengthens relationships

This role thrives on teamwork, continuous learning, and the energy of a fast-paced environment where no two days are exactly alike!

EDUCATION & EXPERIENCE:

• Minimum of a bachelor's degree from an accredited college or university required. Coursework must align with duties of the specific section Medical Laboratory discipline position and meet the education Eligibility Routes for Medical Laboratory Scientist listed on the ASCP website at (ascp.org)
  • OR possesses a categorical scientist level certification as a BB, C, CG, CT, M, MB
  • OR has met the requirements for AAB and/or AMT certifications.
• Requires six months of experience in a medical laboratory setting.
• Demonstrated technical proficiency and theoretical knowledge sufficient to perform laboratory functions are required.
• Certification at the technologist, or medical/clinical lab scientist level from a nationally recognized agency, such as ASCP, AMT, ASM, AAB, AABB, ACS, or HEW is preferred.