Lab Customer Care & Quality Assurance Specialist

St. Luke’s Health Network, Inc.; Bethlehem (Northampton County); On-site; USD 25,000 - 33,000; Full time

Job summary

St. Luke's University Health Network seeks a Lab Customer Service Center Associate to support physicians, phlebotomists, and lab staff by providing accurate lab information and ensuring high-quality patient experiences.

The role emphasizes medical terminology proficiency and strong customer service with a focus on timely test results and compliance. The position requires MLS/MT/MLT (ASCP) or equivalent, plus 3+ years in a hospital or medical setting.

Qualifications

• MLS/MT/MLT (ASCP) or equivalent required.
• Strong customer service experience and medical terminology knowledge.
• Successful completion of an accredited MLS/MT/MLT program or equivalent work experience.
• 3+ years customer service and hospital/medical affiliated training preferred.

Responsibilities

• Assist Physicians, Phlebotomists, Lab Staff, and Patients with clinical lab information and quality assurance.
• Quality Assurance: monitor script order accuracy, identify missing tests, and assist with test ordering and reporting.
• Support and mentor non-technical staff using medical technology expertise.
• Expedite test reporting including state disease reporting and provider communications.
• Uphold Service Excellence Standards in all interactions and ensure efficient patient encounters.

Skills

Customer service

Medical terminology

Problem solving

Education

MLS/MT/MLT (ASCP) or equivalent

Tools

Laboratory information systems

Job description

St. Luke's University Health Network seeks a Lab Customer Service Center Associate to support physicians, phlebotomists, and lab staff by providing accurate lab information and ensuring high-quality patient experiences.

The role emphasizes medical terminology proficiency and strong customer service with a focus on timely test results and compliance. The position requires MLS/MT/MLT (ASCP) or equivalent, plus 3+ years in a hospital or medical setting.