Lab Courier Services Dispatcher - Off Shifts

Nationwide-Children; Columbus (OH); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Benefits eligible

Stable hospital employment

Job summary

Nationwide Children's Hospital in Columbus, OH seeks a detail-oriented intake/dispatcher to support internal and external customers. You will document client information, dispatch couriers, and maintain logs/databases.

The role also aids in report design, staff training, and issue resolution with strong communication. Shifts are 2:00PM–10:00PM, 3 days weekly with rotating weekends/holidays; benefits eligible.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Analytical and organizational skills required.
• Experience with database/spreadsheet tools preferred.

Responsibilities

• Obtain and document client information/requests and dispatch couriers.
• Document communications/events in logs and databases.
• Assist in development of reports and monthly statistics.
• Train new staff and monitor their progress per guidelines.
• Address client concerns by researching problems and providing resolutions.
• Maintain schedule for routine and on-demand routes.
• Handle pick-ups/deliveries from lab, pharmacy, homecare, hospitals, clinics and offices.

Skills

PC familiarity

Mainframe knowledge

Analytical skills

Organizational skills

Verbal communication

Written communication

Education

High school diploma or equivalent

Tools

Database software

Spreadsheet software

Job description

Overview:Valid Ohio driver’s license and proof of auto insurance is required by hospital policy. Must pass a motor vehicle background inspection, insurance eligibility, driving qualifications and training set forth by Nationwide Children’s Hospital and must maintain qualification of insurance guidelines.2:00PM-10:00PM 3 days a weekrotating weekends and holidays, benefits eligible.Job Description Summary:Provides high quality professional support to internal and external customers in a manner which meets or exceeds defined department objectives. Receives and transmits client information via computer and telephone to hospital staff and couriers.Job Description:Essential Functions:Obtains and accurately documents client information/requests and dispatches couriers appropriately. Documents designated communications/evens in written logs and computerized databases.Assists in development of computer program, report design, and monthly statistical reports. Maintains working knowledge of all client services databases and report formats.Assists in training of new staff and documents their progress per department guidelines.Addresses client concerns by researching problems and identifying resolutions, using basic troubleshooting skills.Maintains schedule to complete routine and on-demand routes daily.Handles requests and pick-ups and deliveries from lab, pharmacy, homecare, referring hospitals, clinics, physician offices and outpatient centers as needed. Documents all route information and pick-ups per department guidelines.Evaluates and monitors weather conditions throughout shift to preplan for anticipated trips and delays throughout region.Education Requirement:High school diploma or equivalent, required.Licensure Requirement:Valid Ohio driver’s license and proof of auto insurance as required by hospital policy and position-specific requirements. Must pass motor vehicle background inspection, insurance eligibility, driving qualifications, and training set forth by Nationwide Children’s Hospital and maintain qualification of insurance guidelines.Skills:Familiarity with personal computer and/or mainframe systems required.Skill in using database and spreadsheet software highly preferred.Analytical and organizational skills.Excellent verbal and written communication skills.Excellent interpersonal and problem-solving skills.Ability to multi-task.Experience:Knowledge of medical terminology.Physical Requirements:OCCASIONALLY: Electricity, Fume /Gases /Vapors, Lifting / Carrying: 41-60 lbs, Lifting / Carrying: 61-100 lbs, Loud Noises, Power Tools, Pushing / Pulling: 100 lbs or greater with assistance, Pushing / Pulling: 61-100 lbs, Reaching above shoulderFREQUENTLY: Chemicals/Medications, Climb stairs/ladder, Communicable Diseases and/or Pathogens, Hand use: grasping, gripping, turning, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 21-40 lbs, Patient Equipment, Pushing / Pulling: 41-60 lbs, Repetitive hand/arm use, Squat/kneel, Standing, WalkingCONTINUOUSLY: Audible speech, Bend/twist, Biohazard waste, Blood and/or Bodily Fluids, Cold Temperatures, Color vision, Computer skills, Decision Making, Depth perception, Driving motor vehicles (work required) *additional testing may be required, Flexing/extending of neck, Hearing acuity, Hot Temperatures, Interpreting Data, Lifting / Carrying: 11-20 lbs, Machinery, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Pushing / Pulling: 26-40 lbs, Seeing – Far/near, Sitting, Working OutdoorsAdditional Physical Requirements performed but not listed above:(not specified)\"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet\"