Lab Client Services Specialist

Quest Diagnostics Incorporated; Oklahoma City (OK); On-site; USD 28,000 - 38,000; Full time

Job summary

Diagnostic Laboratory of Oklahoma (DLO) in Oklahoma City is seeking a customer service representative to report lab results to clients by phone, fax, and mail, and to document reporting in patient records. The role emphasizes accuracy, timely communication, and professional interaction with clients.

The position requires strong English communication, basic office skills, and the ability to work independently or as part of a team, with shifts including nights, weekends, and some holidays as

Qualifications

• Must communicate in English both verbally and in writing.
• Must operate basic office equipment and have typing ability.
• Must be dependable, punctual and detail oriented.
• Ability to work unsupervised and maintain professionalism under stress.
• Teamwork, collaboration, and adherence to company values.

Responsibilities

• Report laboratory results to clients by phone, fax, and mail using established protocols.
• Document reporting or call history in the patient file and maintain records.
• Contact clients to resolve routine matters related to patient testing and result reporting.
• Escalate complex client issues to the appropriate department.
• Provide input on quality improvement opportunities to Supervisor.
• Provide clerical support and other duties as required.

Skills

Customer service

English communication

Attention to detail

Teamwork

Punctuality

Education

High School diploma or equivalent

Job description

Diagnostic Laboratory of Oklahoma (DLO) in Oklahoma City is seeking a customer service representative to report lab results to clients by phone, fax, and mail, and to document reporting in patient records. The role emphasizes accuracy, timely communication, and professional interaction with clients.

The position requires strong English communication, basic office skills, and the ability to work independently or as part of a team, with shifts including nights, weekends, and some holidays as