Lab Client Services Specialist

Quest Diagnostics; Oklahoma City (OK); On-site; USD 32,000 - 52,000; Full time

Job summary

Quest Diagnostics is seeking a dedicated team member in Oklahoma City for a Monday–Friday, 9am–6pm schedule. You will perform duties across the patient reporting workflow, maintain accuracy, and support a professional work environment.

The role requires clear English communication, basic computer use, and collaborative problem solving to ensure clients receive timely test results. Quest Diagnostics values service members and equal opportunity.

Qualifications

• Must have a High School diploma or equivalent.
• 1 year of clinical laboratory or customer service experience in a call center preferred.
• Ability to communicate in English both verbally and in writing.
• Demonstrates professionalism, reliability and teamwork.

Responsibilities

• Contact clients to report laboratory results using established protocols.
• Document reporting or call history in the patient file and maintain records.
• Resolve routine client matters related to patient testing and result reporting by phone, fax, or mail.
• Escalate complex client issues to the appropriate department.
• Provide clerical support and other duties to meet client requirements.

Skills

Customer service

English proficiency

Typing

Teamwork

Attention to detail

Basic computer knowledge

Education

High School diploma or equivalent

Tools

Basic office equipment

Phone systems

Job description

Quest Diagnostics is seeking a dedicated team member in Oklahoma City for a Monday–Friday, 9am–6pm schedule. You will perform duties across the patient reporting workflow, maintain accuracy, and support a professional work environment.

The role requires clear English communication, basic computer use, and collaborative problem solving to ensure clients receive timely test results. Quest Diagnostics values service members and equal opportunity.