DLO Specimen Prep Tech I

Quest Diagnostics Incorporated; Oklahoma City (OK); On-site; USD 19,000 - 28,000; Full time

Job summary

Quest Diagnostics Incorporated in Oklahoma City, OK seeks a Referral Representative I to report laboratory results through established protocols. Responsibilities include handling customer contact, resolving routine issues, and communicating with clients and vendors to ensure timely reporting.

The role emphasizes accuracy, teamwork, and the ability to adapt to shifting start times and a production environment within a clinical lab setting.

Qualifications

• Data entry skills emphasized; 6000 keystrokes per hour required.
• Minimum 1-2 years clinical laboratory experience.
• Customer service and/or medical background preferred with medical terminology.

Responsibilities

• Report laboratory results using established protocols and handle internal/external customer contact.
• Resolve routine or medical/technical patient testing questions and report results promptly.
• Identify and resolve complex Referral Testing issues and communicate issues to supervisor.

Skills

Data entry

Keystrokes 6000/hour

Customer service

Medical terminology

Tools

Word

Excel

Job description

Job Description

Diagnostic Laboratory of Oklahoma (DLO)

Location: Oklahoma City, OK

Hours: Monday-Friday 8am-5pm

Essential Functions

• Report to work on time and prepared for each scheduled shift
• Perform all assigned duties and processes, including tasks for which you are fully qualified and those within your demonstrated capabilities
• Maintain a positive, professional, and supportive attitude throughout the workday
• Work collaboratively as a team member and contribute to a respectful, productive work environment

Responsibilities

The Referral Representative I is responsible for reporting laboratory results using established protocols. All functions must be performed with confidence, accuracy and in a timely manner. Handles all internal and external customer contact regarding Referral Testing. Receive, resolve and follow-up with complex customer issues. Act as a liaison between internal and external customers and Referral vendors.

To accomplish the above purpose, the duties/job responsibilities of this position are as follows:

• Show up for work, on time and prepared to perform all tasks and processes, each and every scheduled workday and to remain performing those duties throughout the entire assigned work schedule for that day.
• All duties of the Referral Assistant.
• Handle all customer inquiries by telephone, Referral mailbox, and in person regarding reporting of results, service failures, and other quality issues to provide customer satisfaction.
• Report laboratory results using established protocols.
• Contact the client to resolve routine or medical/technical matters related to patient testing and result reporting.
• Use established protocols for reporting client concerns.
• Perform investigation and provide resolution to complex Referral Testing issues.
• Research test availability using established protocol for selecting a referral vendor.
• Assist Client Services, customers, and sales by effectively answering questions and responding to concerns in a timely manner.
• Communicate all TNP's and lab accidents to clients within 24 hours of notification. Document thoroughly; elevate issues of concern to supervisor.
• Identify and elevate Reportable Quality incidents to supervisor.
• Learns additional functions within Referral Testing Department to allow timely progression to the next level.
• Performs other duties as assigned.

This is not an exhaustive list of all duties and responsibilities, but rather a general description of the work performed by this position.

Qualifications

Required Knowledge

• Data Entry skills - 6000 keystrokes per hour required.
• Minimum 1-2 years clinical laboratory experience.
• Customer Service and or medical background preferred which includes medical terminology applicable to a clinical laboratory.
• Basic PC skills - Word, Excel, etc. helpful

Required Experience

• Data Entry skills - 6000 keystrokes per hour required.
• Minimum 1-2 years clinical laboratory experience.
• Customer Service and or medical background preferred which includes medical terminology applicable to a clinical laboratory.
• Basic PC skills - Word, Excel, etc. helpful

Special Requirements

Must be able to flex start times as dictated by tasks and business needs.

Must be able to flex shift dates for holiday coverage.

Physical and Mental Requirements

• Position requires data background with abilities to enter 6,000 alphanumeric keystrokes/hour
• Works in a biohazard environment, practicing good safetyhabits
• Able to sit or stand for longperiods
• Handles multiple tasks simultaneously and works in a productionenvironment

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Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.