L2 Systems Engineer (M365 & Azure) — Flexible Work

Dijital Team Pty; United States; Ibrido; USD 77.000 - 105.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance (from day one)

Home office setup allowance

Internet allowance

Gym & wellness allowance

Flexible work – home or office

Descrizione del lavoro

Dijital Team Pty is seeking an L2 Systems Engineer (M365 & Azure) to join our Centralised Services Team. You will deliver reliable support, automate processes, and improve service delivery across a managed environment. You will work with leadership, applying strong problem-solving and customer service skills.

The role focuses on secure, resilient IT environments, incident resolution, patching, and continuous improvement, with opportunities for certification and professional growth.

Competenze

• 5+ years of experience in IT infrastructure, systems engineering, or managed services.
• Experience working within an MSP environment.
• Advanced experience with Microsoft technologies.
• Strong customer-facing and customer service capabilities.
• Experience across networking, infrastructure, and security technologies.
• Relevant Microsoft certifications.

Mansioni

• Manage assigned service requests according to established processes and schedules.
• Maintain accurate and timely work records, including clear next steps.
• Reschedule work where required and identify opportunities for device replacement.
• Escalate issues in line with defined procedures.
• Monitor backup success and maintain appropriate backup coverage.
• Manage patching activities and resolve associated issues.
• Address critical vulnerabilities across managed devices.
• Respond to and escape alerts to support incident and problem resolution.
• Maintain alert templates to ensure appropriate monitoring coverage.
• Manage tools such as Intune to improve consistency and reduce manual effort.
• Identify opportunities to automate repetitive tasks and improve service efficiency.
• Communicate with customers through appropriate channels when working on tickets.
• Provide clear updates explaining progress and relevant next steps.
• Educate customers on IT best practices and established service processes.
• Educate third-party vendors on service processes, particularly change control.
• Maintain clear communication with vendors regarding progress.
• Promote relevant industry best practices and their value.
• Apply change control procedures to changes affecting multiple users or devices.
• Complete required change control and review documentation.
• Participate in change control and review meetings.
• Ensure changes are appropriately documented and managed.
• Share important technical information and updates with the team.
• Keep senior technical stakeholders informed of job progress.
• Identify and communicate opportunities for improvement.
• Update existing documentation following technical changes.
• Create documentation for newly implemented solutions and processes.
• Develop user documentation for repeatable tasks, changes, and new systems.

Conoscenze

MS365 administration

Azure administration

PowerShell scripting

Security best practices

Networking basics

Endpoint management

Intune management

Conditional Access

Remote security

Strumenti

Kaseya

Datto RMM

Datto Secure Edge

Intune

Descrizione del lavoro

Dijital Team Pty is seeking an L2 Systems Engineer (M365 & Azure) to join our Centralised Services Team. You will deliver reliable support, automate processes, and improve service delivery across a managed environment. You will work with leadership, applying strong problem-solving and customer service skills.

The role focuses on secure, resilient IT environments, incident resolution, patching, and continuous improvement, with opportunities for certification and professional growth.