L2 Systems Engineer (M365 & Azure) (Fully Remote)

Dijital; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Dijital in the United States is seeking an IT professional to provide advanced technical support for Microsoft 365 and Azure environments, handling service requests, alerts, and maintenance tasks.

You will collaborate with senior technical leadership to drive automation, improve service delivery, and ensure secure, reliable IT operations.

You will communicate clearly with customers and vendors, documenting changes and educating stakeholders on IT best practices.

Responsibilities

• Provide advanced technical support for Microsoft 365 and Azure environments, handling service requests, alerts, and maintenance tasks.
• Collaborate with senior technical leadership to drive automation, improve service delivery, and ensure secure, reliable IT operations.
• Communicate clearly with customers and vendors, documenting changes and educating stakeholders on IT best practices.

Job description

• Provide advanced technical support for M365 and Azure environments, managing service requests, alerts, and maintenance tasks according to established processes.
• Collaborate with senior technical leadership to drive automation, improve service delivery, and ensure secure, reliable IT operations.
• Communicate clearly with customers and vendors, documenting changes and educating stakeholders on IT best practices.