L2 SUPPORT ENGINEER

BroadAxis; New York (NY); On-site; USD 80,000 - 120,000; Full time

Job summary

A global leader in financial services is on the lookout for a talented L2 Support Engineer to enhance their front-office support team. This role is pivotal in ensuring system reliability and performance through troubleshooting and bug-fixing. The ideal candidate will possess a robust background in application support, particularly in banking or investment banking, and will excel in a fast-paced environment. Join a forward-thinking firm where your skills in object-oriented programming and problem-solving will contribute to transformative projects and high-impact solutions.

Qualifications

• 4-10 years in L2/L3 application support with development experience.
• Experience in banking or investment banking environments.

Responsibilities

• Provide front-line support and troubleshooting for system reliability.
• Collaborate with development teams for issue resolution.

Skills

Application Support

Object-Oriented Programming

Communication Skills

Critical Thinking

Tools

SQL

Unix/Linux

Job description

A global leader in financial services is seeking a skilled and experienced L2 Support Engineer to join their front-office support team. This role involves troubleshooting, optimizing, and bug-fixing existing systems, with a focus on maintaining high performance, scalability, and reliability. The ideal candidate will bring hands-on experience in application support and development, particularly within banking or investment banking environments.

Primary Responsibilities :

• Provide front-line support, troubleshooting, and bug-fixing to ensure system reliability and high performance.
• Handle escalation of issues to L3, raising incidents, and coordinating communication with stakeholders.
• Collaborate with the development team for issue resolution and incident management, working closely with them through coderpad and technical interviews.
• Manage impact analysis, escalate critical issues to management, and work proactively with development to address recurring issues.
• Support the transformation of systems through in-depth analysis, debugging, and problem-solving.

Required Qualifications :

• Experience : 4-10 years in L2 / L3 application support with development experience.
• Industry Background : Banking or Investment Banking experience is essential.
• Technical Skills : Proficiency in an object-oriented programming language (Java, C++, Python, etc.).
• Soft Skills : Strong communication skills, critical thinking, and the ability to work independently under pressure.

Preferred Skills :

• Familiarity with Unix / Linux environments.
• Proficiency in SQL and database management.

L2 Role Criteria :

• Strong analytical skills with a proactive approach to problem-solving.
• Ability to quickly adapt and respond to changing situations, analyzing, debugging, and escalating issues as necessary.
• Clear and effective communication skills with the capability to explain technical concepts to users and stakeholders.
• Experience managing incident reports, problem tickets, and collaboration with development teams to mitigate issues and ensure smooth transformations.

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L2 Support Engineer • New York, NY, United States